I had a family member that was in the facility. She ended up with bed sores and lack of care. She was sent back to the hospital. The hospital noted several bed sores. My family member wasn't even there for one full month. I have worked in the social services field for over 25 years. The Covid-19 did not allow any family member to see her, not even her husband. I still feel that her health decline was due to lack of care. I would not recommend this place to no one. Even with COVID-19, family members should have a say and input when released from the hospital.

This place is a joke. They tired to give my grandma medicine that she was allergic to. They did ask her name and was looking at the wrong patient chart. Then the nurse gave us an attitude. It was brought to the administrator and the DON and they just said it was our word against theirs. Absolute bull. They need to apologize and fix things not make excuses.

My dad went to Birch Pointe. The building is very nice and the room was fine. The service was not good. I won't say on a daily basis that it wasn't good, but I'm having issues with them. They also had slow response times, and they didn't call me when he fell. In the nurses' notes that I asked the director to give me, it says that they did contact me, but they did not, so that was false information. I don't even know if they called the doctor. My dad fell on a Monday. I was there on Monday, no one said anything, and I was there on Tuesday, no one said anything. When I was there Wednesday my dad's incision from his surgery was bleeding, and they were working with that. I had no idea what had happened, and they said it was from a fall, but no one told me anything about that. I took my dad to the hospital and it turned out that he had a hematoma and a fracture. They are the direct cause of what we're going through right now, so I would not recommend them. My father did not like their food so he lost weight. They only had very few activities on the rehab side.