My mother was at Brooking Park and was not given the care she needed. They messed up on her medications. They wouldn’t come and take her to the restroom when she needed help. There was a day she didn’t receive breakfast or lunch. I even asked if someone could give her a shower or bath Siri g her stay and that never happened. I finally made the decision to take my mother out of there. We were to a point we felt she wasn’t safe staying there anymore.

My brother went into Brooking Park for rehab. It's clean and well laid out. It's just that they don't answer calls on a timely basis. They don't answer within 15-20 minutes, and sometimes it takes an hour or more. His room is very nice. He's in a single person room. Because of the pandemic, everybody has to stay in their own room. They do rehab with him and that's his activity. They used to have puzzles and people come in for entertainment and social hours, but they can't do that anymore. He has to eat in his room. Everybody eats in their own room. I don't know if there's not enough staff or what, but the main complaint is they don't answer calls in a timely manner. The staff that I've worked with are very nice. I can't go in and see him or anything. All I do is see him through the window and talk to him on the phone. They're expensive. They should have a better response time. With the pandemic, it's hard because they can't go to activities and I can't go in and see him. The food used to be excellent when they could go to the dining hall and eat, but now they can't. My brother said the food is cold, but they have to serve all those people and take it to their room.

Beautiful facility, good food. Some staff on the skilled nursing side have hearts of gold but they cannot balance the systemic disrespect ad rough handling of fragile, vulnerable patients. There is a toxic mixture of de-humanization and incompetence. I had assumed that if I was present and pleasant, I could prevent mistreatment, but I realized that I was wrong and moved her to a nearby facility which is 100% better.

My father has recently passed away. He was in the skilled nursing at Brooking Park before being rushed to the hospital where he died two days later. When he was brought to the hospital the doctors found out that he had pneumonia and a respiratory virus. He was not responding to treatments any more. I get horrified just thinking about this place and the way he was treated there. The stuff, with a very few exceptions, is simply incompetent. And that is not the worst part. The nurses, the CNAs lack the compassion and skills. For example, my dad was left in the bathroom for more than two hours and he could not get anyone to come back and help him clean up and dress. He was really freezing in there. We had multiple meetings with the management, and things would improve for a day, and then they will go back to the same. The CNAs spend hours sitting around and browsing their phones. They do not care. The place is a disgrace. And I wish that people who "work" there one day will get to experience the level of "care" that was afforded to my late father.

My father stayed a few weeks on the acute rehab side and then moved over to the skilled nursing care side for a few more weeks till he got strong enough to come home. First of all, the place is beautiful- both the rooms and overall facility. It is kept very nice and has a cheery atmosphere. It even has its own bakery that is open daily to get a sweet treat. The staff is attentive and patient and hard working on behalf of their patients. They responded to my calls and treated my father with extra special care. We were extremely nervous about having my father in a nursing home...and we got so LUCKY when we found Brooking Park. It was more like a home which was a grateful surprise! I/we highly recommend this facility!

My friend was in the rehab unit at Brooking Park. Some of the care was really good, but he had several instances that were not good. The appearance was beautiful, and they were in the process of redecorating, so they were painting and it really looked nice. The rooms were nice, and the room my friend had was a private bathroom that was well-done. I have no complaint about the appearance of the facility. Some of the techs, not the nurses, were not on the ball. One night, my friend called for a tech because he needed help to the bathroom, but the tech didn’t come. We subsequently found out that that tech, who was supposed to be taking care of my friend, fell asleep, and didn't answer my friend's call. A second time, someone came and helped him to the bathroom, but unfortunately, after they shut the door to the bathroom, there was a wheelchair blocking the door, so when my friend wanted to get out, he couldn't, so he called and was getting panicky, and finally somebody came and moved the wheelchair and helped him get back out of the bathroom. The third instance was that my friend had not had a shower or bath during his entire first week. They were supposed to give him a bath or a shower every Wednesday and Saturday, but nobody did it, so one of the bandages on my friend's arm stuck to a wound, and when they took it off, he had a big, raw, open wound. After several days of that he wasn't doing well physically so they sent him back to the emergency at the hospital and he spent the rest of his time there. We were not happy about that. The food was great and my friend liked the food a lot; the dining area was nice. They took him to a Catholic mass. The nurses and occupational therapists were excellent. It was the technicians who were not doing their job.

Our family had never heard of Brooking Park until we needed an unplanned skilled level of care for a relative. They had an opening when we needed one and I found out that they were caring,met my aunt's needs, kept me posted and were very responsive until her last day. I would recommend Brooking Park and their team.

My husband is in Brooking Park. It is very clean. It is up-to-date. It is almost posh. The people are reasonably polite, and the residents are, overall, basically happy, and content. My husband is estatic about the food. He loves it. They have movies. They have a happy-hour every Friday where they come to the rooms to distribute fruit juice, and fruits. They have bingo, and card games.