I went to The Fremont Senior Living and spoke with Brittany. She spent over an hour with me going through the facility and what they had to offer. She was upfront about costs and it was a good experience. I felt like she took the time to answer everything I needed and was interested in my concerns. The assisted living apartments were very clean, very new, and very nice. The staff was professional and very friendly. They looked very organized. They knew about my appointment, explained everything about my tour, and knew the whole process.

The Fremont Senior living facility in Springfield, Mo. is poorly managed from the corporate level, (Arrow Management), poorly operated, and severely understaffed at the local level. I spent a lifetime there one month transitioning a family Elder from independent living (IL) to assisted living (AL). I slept many nights in his apartment and took him to and from meals. I was privileged to get to know many residents and staff workers. While almost all front-line workers are kind and caring, they are overwhelmed by the volume of service needed by the residents. Service for which the residents pay handsomely. The most glaring area of poor performance on the IL side is food service. A lot of items on the regular menu are oftentimes not available. From simple items such as sliced fresh fruit and an English muffin to featured entrees. There is no real kitchen on the IL side, only a small grill for frying eggs and burgers. Most menu items and all entrees have to be transported from across the parking lot in AL where the real kitchen and cooks work to prepare food for both sides of the facility. This results in poor service and diminished food quality, (temperature and freshness), on the IL side. And on the AL side, waiting 45 minutes to an hour for your ordered food to be served is common. While poor food service is frustrating, much more significant service problems exist on the AL side of the facility. Residents are given a medallion with an “alert” button on it to be pushed when the resident requires immediate assistance. There are also pull chain alert devices in the rooms designed for the same purpose. Neither system works well at all. Not because of a mechanical or hardware deficiency, but because the minimal staff is so overwhelmed with service requests that they have become apathetic and do not respond immediately to the alarms. My Elder lay on the floor for 30 minutes after he used the system to call for help when he fell and couldn’t get himself back up. He probably would have stayed down longer if I hadn’t come to his apartment after he failed numerous times to answer the phone. My Elder requires the use of a catheter and is charged an extra fee for the Fremont to care for his needs in that area. Because the staff does not respond to his calls he most often performs those tasks himself which results in an unsanitary catheter bag and tubing. My Elder is incontinent and has to use disposable diapers and soils himself several times a day. It is not uncommon for me to walk into his apartment and smell feces because his waste containers have not been emptied. I have not decided if the floor nurse for my Elder is a Saint or an Angel, but she is one of the two. I have never met a sweeter, kinder, or harder-working person than her. The problem, however, is that D.J. has 32 residents under her care. There is no way one person, no matter how exceptional she is, can possibly keep up with that demand. Her span of control is simply untenable. This is Arrow Management putting higher profit ahead of resident care. Selecting a retirement facility may well be one of the last big decisions we make in life. Once the choice of the facility has been made and we’ve moved in, it’s a real hassle to uproot and move again. I have visited with several of the Fremont residents who feel stuck now for that reason. If you are reading this and considering the Fremont, or any Arrow facility, I would encourage you to perform thorough due diligence. Eat several meals at different times in the two dining halls. Visit with as many existing residents as possible privately in order to get their candid opinion. If your family Elder is currently a resident in one of these facilities and is not receiving the care you feel they need, complain vociferously. However, I have voiced my concerns to both the Fremont Interim Executive Director and the Wellness Director to no avail.

I went to The Fremont Senior Living. They were very nice and spent an hour with me. It's beautiful and well taken care of. I was treated very nicely. I saw one room that was available for me to look at. It was a studio, so it's small, but my dad doesn't need a lot of room, so it's okay. It had a very small kitchenette, a room for a bed, a chair and a TV. It's a beautiful place. The staff who assisted me, her name was Brittany, and she was really good. She was the administrator. The staff were nice. I only met two of them, and it was very good. I saw everything. I saw the health care nurse area, I saw the dining room, and I saw the kitchen. They had a room for people to gather with their family in the way of conversation, and they could have a little birthday party. They have a workout area. I think it was really clean and neat. They have a lot of activities listed. The main thing I was looking for is the social aspect, and they are probably pretty high ranked on that because they had a lot of items going on for people to take and be entertained with. They had TV and movies and all sorts of things.

My mother was in The Fremont Senior Living. The facility was exceptional, it was more upscale compared to institutional. The staff was excellent in the care they gave and it was immaculate. The dining room could be updated because it's small. They do scenic drives, they play games, they had exercise activities, and they had cooking. They brought in musicians and they have a beauty salon. They had one of those bath facilities, like a hydro spa. They provided a wonderful support and we're satisfied.

My father moved into The Fremont Senior Living. I've been very happy with them, the staff have been very caring, they answered my questions, I have asked for a couple of extra things, and that they have done. It's very clean, no unpleasant odors detected, bright, and everything is in good repair. The food is very, very good, and they have a wide variety of choices. My father enjoys the balloon ball game that the residents play a couple of times a week. He's played some dominoes and other things with them. I have heard some nice music, and others involved with music, they've gone on a ride in a bus, they have physical activity, stretching, and exercise. One of the residents is playing the piano, and the people are enjoying themselves.

My Parents have been residents of Fremont for 7 months now. It has been difficult for them as they have been so independent all their lives. Fremont Staff is Amazing and Personable! From the Cafe staff to the Techs and Nurses. The activities are interesting and fun. My Dad Calls the Activity Room “The Fun Room”. He loves the food served in the Cafe and invites us to eat every meal with my Mom and Himself. I love conversing with the staff and the way the staff work together is amazing!

They were very kind at The Fremont. They offer everything and the services are good. The room I saw was small. They have exercises, games, movies, and transportation.

We liked The Fremont. It was a little roomier than most, and the appliances were updated. The rooms were bigger than a lot of places. The staff was very nice. They had a club house and weekly nights at the movies. They also had workout machines, aerobics, and lots of activities. It was very well located, which is another reason we liked. It was convenient to the YMCA and a lot of restaurants, stores, and shopping. It was fancy and modern.

We toured Freemont. It was a huge, pleasant place with an outside setting. The staff who toured us was fabulous, very polite, knowledgeable, and answered a lot of questions for us. They were sitting around a big table, playing games, and having juice and cookies. They have TV rooms, library, computer room, and a big TV screen in the hall which was neat to watch.

I was very impressed with The Fremont. I like it very well. I like the fact that there is a room, a bathroom and a room again. They do share the bathroom but they have their own room. It was very nice. They were eating then and the food looked good.

I had a very nice experience at The Freemont. They had very nice services. They’re building a new facility, and it will be close to where we currently live. The dining facilities were nice.

The Fremont Senior Living was really nice. It was very expensive but really nice. The staffs were really nice, and they actually gave some information to help us in our search because they didn't have any openings at the time we needed. They actually gave us some good information besides just in their facility. From the tour they gave us, the rooms and apartments looked very clean and spacious.