My mother has been a resident for about 3 years. When she first arrived, things were really good. There has been a steady decline since. A new administer started a few months ago and I was hopeful a few things would change. They are extremely short staffed, the room was less than clean and the staffing they have hired are barely able or willing to communicate. My mother has reverted to doing everything she can, on her own because she grows tired of waiting for help. I have been to the facility several times and several call buttons are going off and no one to be found up or down the halls. The food is absolutely horrible and they won’t even let people go in the cafeteria anymore because then no one but residents can prove if, other than photos that were taken when my mother was not feeling well and asked that her meal be brought to her room. It was pitiful to say the least. I have told my mother to complain but I agree, it does no good, they just give up some excuse. The administration fails to realize that the residents are afraid to complain, for fear of their care getting worse. Trust me, if there were any other fairly local homes, she would not be in Pine River.

My grandmother has been in Good Sam Society Pine River for over a decade now. Frequent visits to see her over the past 10+ years provide me with many opinions regarding this facility. Overall, Good Sam provides a home feeling as best can be accomplished in such a facility. The staff appears to be friendly and helpful, but in my opinion should practice being more observant and responsive to residents needs. On several occasions, my grandmother has stopped eating and began a physical decline. Thankfully my mother visits my grandmother 3 - 4 times a week and has literally saved my grandmothers life on a recent visit. It seems the staff at Good Sam tends to ignore signs and symptoms of health issues causing residents to decline. My grandmother has been into the emergency room at the hospital - literally near death with an undetectable pulse - due to Good Sams neglect to call in a physician when my grandmother failed to get out of bed for two days and had failing vital signs. There have been several other occasions where my grandmother stops eating and mostly just sleeps. Again, my mother notices the change in behavior and requests a doctor appointment - and each time this happens, my grandmother is diagnosed with a urinary track infection. In my opinion, this facility would be a scary place to send a loved one if you weren't able to check in on his or her health on nearly a daily basis, because the staff at Good Sam will likely not respond to physical signs of residents needing medical care.