1st, very poor communication on their true capabilities. 2nd very poor upfront disclosure on cost. 3rd, would not breakdown cost of services they say were needed. 4th, did not provide services being paid for in a manner needed. 5th, over selling their capacity to provide true assisted living.

We chose Whitefish at the Lakes for Mom, because it has more residents. It's a newer facility and my mom has her own washer-dryer. She really likes the food, too. The place is very neat and tidy. The staff is very helpful and has bent over backwards to assist. They have chair exercises, coffee in the mornings, singing, a walking club, and a beauty salon onsite. The cost is comparable to the area.

My mother-in-law really likes Whitefish at the Lakes Senior Living. It's a newer facility. It's very clean and very friendly. What I really liked about it was that we had the sign in on two different things, and they also took our temperature because of COVID. We had to sign in and sign out, and I like that. My mom had been in a facility for years, and they weren't that cautious like that. When you're kind of a vulnerable adult, I think it's a good policy. From what I saw, they are very friendly. She likes the food. She's really happy there, so it's been really good. My mother-in-law lives very independently. She doesn't need help taking meds or anything. She gets one meal a day. She goes down to the dining room for a mid-day meal. It's a nice big meal. They check on her. She has a call button that she has to push every morning, so that they know she's up; otherwise, someone comes and checks on her. I only met one staff, and she was very friendly. It's a beautiful place. My mother-in-law talked about activities. They had Bible study. Her room is right across the hall from an exercise room. She can go in and they do group activities and those kinds of things. They play cards.