I found Apple Valley Village to be a wonderful facility. My husband really likes the rehab section where he is. The people are wonderfully kind and helpful. They are always there for him. They have very conscientious people. They took time to talk to my husband, which made him feel really good, and they have plenty of opportunities to use the exercise equipment. There are activities for all the residents and sing-alongs. Plus their food is excellent. My husband has a nice and large room. It is private. It has a chest of drawers and an armoire. They allowed him to bring his scooter in. They have a wonderful exercise room and a nice meeting room as well. The only thing is we had to go buy him a small refrigerator. They have a community refrigerator, but he wanted his own.

TCU, okay. Once up to 3rd floor, in one week my mom was severely dehydrated and had a bladder infection. Same clothes from the day before, no bath for a week. I just finally kidnapped her and took her to the ER myself. Horrible care.

Overall the facility is nice however it is very clear that the priority in care of the facility and residents is given to those on the first floor. Once a resident moves to 2nd or 3rd floor the care is much reduced. It's very obvious the facility is short staffed and sadly the nurses and aids on the 2nd and 3rd floor don't hide that from the residents. With more help and quicker responses to the residents this facility could be a 4-5 star rating.

I recently moved my soon to be 96 year old father-in-law into the care facility after having lived in the Augustana Villa next door for 10 years. His wife has already been there for 6 years. As is normal for most folks, I needed to feel my way through with effort and error to get the task accomplished. My floundering was waxed smooth by the very helpful and forgiving many staff members who helped me along. For them I am very grateful and certain both of my inlaws will be well taken care of while there.

At Augustana Healthcare, there were a lot of things we wished would have been a little nicer. They were fairly short-staffed, and it seemed to me that they could have had maybe another nurse or two on the staff at any given time and a few more assistants because I do know that when my mom would need assistance to go to the bathroom, she had to wait quite a while before they would get there. The room was very small and cramped and fairly clean. It’s a fairly large facility with three floors. The first floor was physical therapy, and once you’ve reached your capacity for physical therapy and couldn’t manage on your own, then you’re moved into their nursing facility. The really negative thing about the place is that the rooms were very cramped and it would be nice if nursing facilities, at least, would have a little more privacy. Instead of having two people to a room, it would be nice if there was only one or each had their own small room.

I thought Augustana was a very nice facility, and the people seemed kind, but understaffed. Whenever someone was called for it seemed to take a long time for someone to come. The staff didn't seem extremely qualified, and they weren't much for intelligent conversation. One really big issue that I didn't like was that my grandma was only being bathed every couple of days, as she was a very clean woman all of her life. However, she always had very nice things to say about the people that were taking care of her, and even had us bring them gifts once in a while, although I think that was more so they would take better care of her. :) The food was also terrible, and my grandma liked to eat a lot, so we brought her food sometimes, which was allowed. Overall, as a nursing facility I feel it was up to standard, not like you see on Inside Edition or whatever, but I think it could be run a little classier, especially with the personal hygiene issue.