My husband is in a long-term care facility now called Sholom Home West. My sister-in-law recommended that place. I'm happy because they're so good with people. He needs 24-hour care because he can't stand, so he has to be watched all the time. His room is like a double room, so there are two people in the same room, but there's a curtain in between. It has a bed, a TV, two chairs, and a closet. When they feed him, they give me a tray also, and the food is really good. They are good with people, and I'm so happy about that. They're excellent. They do a good job of keeping the place clean. I'm getting medical assistance to pay for it.

My friend's mom is on the memory care unit 3S. My friend didn't want to leave this rating so I will. Sholom does not keep their staff or resident's safe at the St.Louis park location memory unit. I seen a nurse working by herself. There was only 4 aides. I over heard one employee say the head manager wouldn't help her pass medications. The nurse passed medications to over 25 people. That is very dangerous. Walking into the elevator another resident's family member said that's not the worst. This place must have enough nurses and aides to run a proficient nursing home. I wouldn't recommend anyone bringing their parents here. So many things can happen there.

My Sistert is a resident. This place is always understaffed. It takes up to 2 hours to get help with toilet facilities. They overbill. She has had her hearing aid, clothing and other items stolen. Food is horrible. She has also suffered broken bones and other injuries due to staff errors. BEWARE

Think twice before taking your love ones there. My mother of 93 ended up with lost denture , big golf size himatoma on her eyes, 4 broken ribs. Worse place ever I had to go there every day to make sure she is fed, has clean clothing and not covered in urine or the other one. Short staff, mean they dont care and cold environment. I wouldn't recommend this to my enemy.

My father was in Sholom Home West for rehab after being hospitalized. It was excellent, and it was a very positive experience for him. The staff was very contentious, knowledgeable, caring, and thorough. We were very impressed. It was better than other places that he's been in. His room was nice, and it was painted with a peaceful kind of soft blue, and the windows were very large, so that if he was in a wheelchair, he could still easily see out the window and see the view. He had a single room with wood floors. The dining room was small, but very nice. They did have bingo and different classes; for instance, he was able to take some classes and learn Yiddish because it was a Jewish facility. He also was able to participate in a choir and other activities like movie nights and concerts. He was really quite content there for the most part. It was a good place, and they were much more preferable than where he was before.

My sister was transferred here to recover from several issues. Arriving with her I found it strange that no sort of guidance was provided so that she might understand the flow of this operation. She had one nurse who was really engaged otherwise everyone there appeared to be going through the motions. Not once in two weeks did they ever change her bed linens and when asked for clean linens they were handed to me with a strong "you are bothering me" attitude and not even the courtesy of eye contact. Never given any meal choices, just eat what was delivered. She was malnurished and should have been given Ensure and snacks. Finally the Social Worker saw to this. Apparently they have "records" and "orders" which don't seem to collaborate with one another. Family members see her every day. And my sister is not demanding at all, thus, we need to speak for her. For those that have little or no family this could be a very sad stay for them. All looks well on the outside (facility; brochures, etc) I only wish they could look deeper and get the unhappy staff more engaged.

My wife spent 12 days at Sholom Home West recently in the transitional care unit. Had I written this review in the first few days, I would say, "Stay away." Now that she is home and I have thought a bit more, I would qualify my review. If you are Jewish and need to keep Kosher, then Sholom is a good place to be. They pretty much shut down from Friday night to Saturday night, so you won't get your PT or OT or any of the treatments you are in transitional care to receive. Some of the staff are surly. Some are Ok. My wife came in from the hospital and needed her pain meds, but they told us they hadn't come yet and they did not come for hours until she was in extreme pain. Considering they had a dispensing machine on the floor with the drug she needed and she had a valid prescription, it wouldn't have been difficult to get the relief she needed, but the staff couldn't figure out that the machine had exactly the right dosage my wife needed. They thought she needed 1/2 the dose, which the machine didn't have. Luckily, a doctor was doing rounds that night. Otherwise, it would have been a lot worse than it was. The hospital assured us that the machine she needed for keeping her leg from stiffening up would be there when we arrived. It took Sholom two days to acquire the machine The first three days at Sholom were a nightmare. After that things were better. The rooms are quite large and my wife had the use of a semi-private room with no roommate for 10 or 11 days. Some of the staff were very attentive and helpful, but it was hit and miss. I've read some comments from other patients at other facilities and II fear that most transitional care facilities are just as bad, if not worse, which is why I am giving two stars, rather than 0 or 1. If you come here from a hospital, make sure you have enough medication to get you through the first night. Do not rely on Sholom to be be prepared with the pain medication you need.

When my elderly friend was admitted to Sholom Home,he was a seriously ill elder who needed to be fed through a tube. The staff made many efforts to make his stay there humane and comfortable by providing him with a bright room and nice public spaces to interact with visitors. The certified nursing assistants treated him and his visitors with kindness and respect. The facility itself was clean, orderly, and safe. My understanding that in addition to be well managed, it is also endowed by several foundations. The furnishings were outstanding and the room was large and comfortable. During our visits, we were greeted by courteous and friendly receptionists. Many social activities were planned for elders that involved families, music and holidays, both faith-based and secular. My friend lived there a year before succumbing to complications due to his fragile condition, but we were happy to know that he had received such excellent and conscientious care. The only thing better than living out the rest of his life independently was to spend it in such a caring facility. I would recommend Sholom home to anyone who is facing a situation in which they need to entrust their friend or loved one to a care facility.

A close family friend is a resident of Sholom Home and I visit her regularly. I helped her research facilities when it was time for her to enter long term care, and she chose Sholom Home because she wanted a Jewish community presence and because Sholom Home has better health outcomes for its residents than the state average in most areas. Her health care appears to be excellent, but I have observed her become more anxious and depressed during the time she has been at Shalom Home. Most of the staff are excellent, but it appears to be difficult to report concerns about staff, should any arise, without concerns of retaliation or decreased care. There are on-site kosher meals and Jewish services, which were a major factor in our decision to move her to Sholom Home. The only ongoing concern is a safe reporting system for her staff concerns that will be kept anonymous or won't impact her care and relationship with staff. Additional social activities and mental health services to address depression and anxiety among Sholom Home West residents would also be wonderful.