Benedictine St. Gertrude's is horrible. My husband is there for rehab. I chose them because it's close to where our apartment is. I didn't pay attention to what type of facility it is and I assumed that they would be fine, but while he was there, he was getting COVID primarily because they didn't isolate the residents that first came down positive. The staff wasn't observing those residents in the room. On the 4th of July, my husband was sitting in a wheelchair and needed to go to the bathroom and no one was around. He stood up, his foot slipped out from under him, he fell, and hit his head on something. He ended up needing two staples. Then he also had a brain bleed. He was in the hospital for another five days. Then once he came back from that, he was a lot more confused and a lot more forgetful. It's an old building and not very well kept. The air conditioner in my husband's room isn't working. It's hot in there unless you have the room and the door open. I've told them about it, but they don't seem to be able to figure out how to get it working. Last night, I was there visiting my husband. It was 9:30 when he decided he wanted to go to bed and there was no gown or anything to put on him. So, I put the light on for somebody to come help, and then the nurse arrived 45 minutes later and said, "I'm waiting for the nursing assistant down the hall to come and help you." The care is just not good. The only thing that's nice about that place is the outdoor patio they have.

Was in rehabilitation part, rooms were small and dingy. Nurse calls aren’t answered in a reasonable time, especially when one can’t get out of bed on there own and has to go to the bathroom, hard to hold it if they do thanks answer the call light until 20 or 35 minutes later., chairs in room ma need to be replaced, they were filthy. I wouldn’t want to sit in it. Also if you need to contact the care center after 5pm, good luck get someone to answer the phones! I don’t see who they could possibly receive a 5 star rating from US News .

Long term care is understaffed. Very debilitated patients are neglected. Meals are cold by the time someone brings them. Poor quality food. Patients left hungry and thirsty. Staff are very nice, but it is the weak and vulnerable patients who are left to be attended to, and if everyone is too busy, they don't get care at all. Staff are kind, but there is NO management oversight to ensure patients needs are met, and there is no accountability or responsibility on anyone's part for this to happen. Strong and assertive residents get good care, but not the weak.

There are many things that can be improved upon here. The staff is very slow to respond to room calls. The staff puts on the TV loud on their TV stations in the main area and patients cannot converse with their visitors. The staff should not be watching TV when they are working. The rooms are dingy and need updating badly. Very poor lighting for anyone who wants to read. The reading light is on the opposite side of the bed as the chair. My husband was there for transitional care - he was given no goals he needed to pass in order to be released. We never knew how he was doing. Poor communication between staff and patients and their families.

My mother is pretty much taken care of at the St. Gertrudes Health Center. The staff is very kind and polite. It's more of a convalescence center, and to get you ready to come home. But she has emphysema and needs to go to an assisted living facility. They need to improve on communication between their patients and the nurses as regards medication.