My father will be moving into New Perspective Prior Lake. They were warm and welcoming and had good services. The room was nice and it's exactly what we were looking for. All the staff was friendly and very knowledgeable. They had all kinds of activities like bingo, cards, puzzles, social hour, walking clubs, and workout clubs.

New Perspective Prior Lake seemed fairly clean. Everyone was super friendly. It seemed very activity-based where you could meet lots of people and they would encourage community and things like that. It was a very positive feeling. It was the only one I've seen so far. It was what I expected, but it didn't blow me away. It was pretty clean and looked nice. They had a lot of different apartment layouts, which was cool. The staff was very friendly, very knowledgeable, and easy to talk to. The only thing that's kind of holding us back is when my father is going to need rent assistance, they're gonna move him into a companion apartment. That's the only thing that's kind of holding us back because I don't know if that's gonna make him happy. It seemed like a nice place.

After looking at numerous living options for a family member, we were blessed to find New Perspective Senior Living of Prior Lake. We immediately knew New Perspective was a great fit for my Aunt. Coleen, the sales director was very thorough answering all of our questions and helped us through the entire process. My aunt's apartment is so beautiful and spacious, with a full kitchen, dining room, bedroom, walk-in shower, and in-unit laundry room! They have wonderful amenities. Charlotte, and the nursing staff have managed to successfully monitor the care of the residents while keeping them virus free. My aunt is genuinely happy and has commented to me several times about how caring Bridget, the director, and all the care staff are. She has been able to get the help she needs at New Perspective, and still maintain her independence.

I visited New Perspective. I was impressed with the overall look of the building, and the dining room was big, airy, and looked spacious. I liked the aura of the building. The staff member who gave me the tour was very helpful, took the time to listen to my situation, and we had a good conversation. It was right in town. They had an area for the residents to go outside, and it was easy to get to.

Not what it was formerly. Recent changes have resulted in many vacancies rather than the previous waiting list. Executive chef has been replaced and food is now a disgrace. Mostly unhealthy. Usually unappetizing. Often inedible. Emphasis on starches and very light on vegetables and even protein. Vegetables cooked to death. Frequent use of corn syrup and sugar. No accommodation for special dietary needs like low salt. Not even diabetic menu selections. Small portions now and they charge $8. extra for providing more food at a meal. Rents were just increased 4% for 2017. Staff turnover frequently. We are thinking to relocate our relative elsewhere. They've finally replaced the ripped carpet in the halls thank goodness, but the computers in the library still don't work.

I thought Keystone had a really nice library space and a place to do activities. They had a community kitchen plus the dining room was nice. I think their customer service may be on guest visits and how they handled that could be improved, and some of the services for care like the aid and assistance for taking showers. The shower was handicapped accessible, but it just wasn’t conducive.

Not what it was formerly. Recent changes have resulted in many vacancies rather than the previous waiting list. Executive chef has been replaced and food is now a disgrace. Mostly unhealthy. Usually unappetizing. Often inedible. Emphasis on starches and very light on vegetables and even protein. Frequent use of corn syrup and sugar. No accommodation for special dietary needs. Not even diabetic menu selections. Small portions now and they charge $8. extra for providing more food at a meal. Some recent instances of delayed and even no responses to beeps for assistance. Rents were just increased 4% for 2017. Though staff and residents are very friendly we are looking to relocate our relatives elsewhere.

I like Keystone (Keystone Comm of Prior Lake), but it has a 18 months to 24 months waiting list. I know I could live there, but when I heard how long the waiting list was, I just sort of forgot it and put it out of my mind. The staff was very nice though. He was absolutely knowledgeable. I play cards at the senior center in Prior Lake, and they’re very much involved with us. They will send people or programs and everything. They work very well with the senior center in Prior Lake, so I like that about it. I wasn’t impressed or unimpressed. I just felt that it was a place that I could be comfortable in. It was good.

She's at Keystone Senior Living. We chose that one because it's near my sister. They have a slew of social activities. They have arts and crafts, Happy Hour, and ice cream socials. There is a movie theater; you can go see whatever they're showing. The facility has a bus that takes them out and about. It's not exceptional. They serve three meals a day, but they don't have regular snacks on a daily basis. A lot of the staff are foreign. My mom doesn't understand their accents, so that causes difficulties and frustration. It's a problem.

Keystone is a very nice place with an ideal loaction for us. It is immaculately clean and well kept, and the food is tremendously good. My wife has a one-bedroom and wants to move into a two-bedroom.

My father lived there briefly until he died in his room. The experience of this facility was in my opinion below average and lack of quality care. The communication many times was difficult with the executive director about his care, when we complained she said things would get better but it really never did. In my opinion she seemed to care more about money than his care. He was nickel and dimed for everything. He was left in the dining room on more than one occasion for over an hour ringing his pendent for someone to come and help him and bring him to his room about 35 feet away, in that time his soiled his pants. One time an aide stripped a toothbrush from his hands while he was brushing his teeth. Once he hit his head and told me and my father-in-law and had a mark in his forehead but for some reason it was not documented and staff never told me. There are other incidents and e-mails I have documented. After he died they overcharged him for services he never received, after complaining to management about the overcharging and lack of care we were refunded the overcharges and a executive at Keystone called me "bitter. in my opinion a cruel and insensitive comment considering I had just lost my father. I cared about my father and I was trying to do right by him,. I would have hoped for compassion and respect. Update 8/3/15: Executive who called me "bitter" called me 3 times, July 9,10 & 17th, persistent in wanting me to meet with him to talk about review, "closure" and "help me heal." I don't know him and don't meet with strange men. made me feel uneasy and felt it was weird. he compared his sons broken bone to the death of my father. In my opinion perhaps he thinks I've grieved long enough? He also asked me if I wanted executive director of Keystone Prior lake "terminated." Also weird and not my concern. He said he was sorry which sounded meaningless. I wanted a written apology which he said he would send to me on the 17th. Having experienced the lack of compassion and integrity of the Keystone executives before I knew he would not keep his word & never did receive anything. My father's experience was primarily negative and upsetting, and I would never would recommend Keystone.