I do not write reviews often but I feel the moral agency to warn others of this “faith based facility”. If you care about your loved one (and your own stress levels) AVOID THIS FACILITY AT ALL COSTS. The staff Director (Ben), and social worker seemingly went out of their way to do everything in the most incorrect and inappropriate way possible. From my dad sitting in feces for over an hour and a half to documented call light response times of over an hour (The social workers response was verbatim “I cannot control that and we were down a staff member and my staff deserves to have a day off, so I’m not sure what to tell you” extremely disrespectful and frankly incompetent social workers (Carrie). Getting ahold of anyone at the facility was nearly impossible the director simply refused to answer or return calls after a certain point and Carrie, in writing stated that she simply would not be returning my calls. We spent over 500.00 out of pocket for transportation to and from doctors appointments which is just one example of something the facility was supposed to take care of and simply did not. On top of the terrible care and “physical therapy” he received in his time here, they gave notice of a discharge on a Friday afternoon that would be happening on Monday morning for a man that is paralyzed, giving absolutely no time or assistance with getting him the equipment he would need to return home. His neurology, cardiology and GP were absolutely SHOCKED at this decision, especially since that same Friday his neurologist sent orders to the facility stating that he still needed TCU care and PT 2 times a day. The social worker filled out the paperwork incomplete so many times that the medical supply company had to schedule a meeting with her and the director to show instruct her how to correctly fill out the orders. What’s really terrifying about this is that this happened to a patient that had active family support, my heart hurts for those going through this “facility” by themselves. I can recount over 3 times that I walked through the hallway and an elderly woman called to ME and asked if I could please get someone to come help her because they hadn’t answered her call light in over and hour and when they did they said they would come back and never did. Please check out the health department violations of this facility—THEY ARE ALL ACCURATE. If the hospital is trying to discharge you or your loved one here because they have a bed open—DO NOT TAKE IT. I have documentation of all of this and will be reporting all of this to the health department and board of social work to hopefully prevent this from happening to other patients who are already in trying times in their lives.

I would avoid this place like the plague. Terrible care. Communication with staff very difficult. Majority have a language barrier. Have not witnessed so many unknowledgeable and unmotivated people masquerading as healthcare professionals in my lifetime. Again, pick another place to go.