Updating my review of VG. We have seen some improvements in the Assisted Living portion, Trellis Garden. The food is much improved over a year ago. Some meals are tasteless, but some meals are quite good. Med dispensing is still a concern to us, but the number of times Dad's meds are dispensed wrong is very infrequent, only once in the last month or so. We still order Dad's meds rather than rely on the staff. The staff continues to be caring and thoughtful, but they continue to be understaffed with lots of help seeming to be working mandated overtime. They had some recent turnover in administration so we are hoping for more improvements... My Review from 2018: My Father has been at Vista Grande and Trellis Garden for a while now, and myself and my siblings have spent many days and nights there, so I feel we are in a good position to evaluate the care and conditions there. In general, the people there a caring bunch, but there is not enough staff, too much turnover, and they are not well enough trained to provide a premium level of care. My Dad began his stay at Vista Grande. That experience went well. The accommodations for his needs by the staff were excellent. The facility and the services well met his needs. The food options were many and varied, and the food quality was good. Later Father moved into Trellis Gardens due to declining health, and the need for more attentive care. That experience has not been as positive, and in many cases quite worrisome. First is the food. Trellis food is not prepared in the Trellis wings, and can run from OK to awful. Residents are supposed to have a choice of 2 menu items for each meal, with various standardized options. In practice, the residents don't always get to make a choice or their choice may not be available. The food is generally flavorless and overcooked. That said, the desserts are good. Meds. A major concern is the attention to meds distributed to residents at Trellis. We have seen too many incidents where meds are dispensed incorrectly. Sometimes meds are double dosed, we have seen residents meds given to the wrong resident, some times meds are missed. There is apparently no system for reordering meds in a timely manner, so our family orders Dad's meds so that they don't run out. Vista Grande has recently fired most of the nurses that dispensed meds, and they are now dispensed by less trained staff, which is even more worrisome. Fortunately Dad does not require injections, as untrained staff is now responsible for insulin injections. Laundry. We have labeled EVERY item of Dad's (clothes, linens, etc.) to try and assure his laundry returns when laundered. Nevertheless, items get lost, and other residents items end up in Dad's apartment. Care. By and Large the resident assistants (RA's) are friendly and caring. However, there is persistent turnover and even when at full staffing are still understaffed for the workload. Mornings and evenings are worse as the overloaded RA's try to get all the residents up and dressed for breakfast, and bathed and dressed for bed. All residents wear call buttons for attention. Response times are purported to be 5 minutes or less. Our experience is that 5 minute responses are rare, and sometimes can be over 30 minutes. Cleanliness. The staff is responsible for cleaning apartments and changing linens. This can be haphazard. Sometimes linens are not changed on schedule, and apartment cleaning is not done to a very high standard, carpets are only cleaned in traffic areas, dusting is not very comprehensive, and bath rooms are only spot cleaned. Emergency prep. Do not take an apartment on the 3rd floor. The inability to escape in an emergency is almost guaranteed. There is only one escape wheelchair, and as far as we know none of the RA's have been trained in its use. In conclusion it is conventional wisdom that Vista Grande/Trellis Gardens is one of the best retirement communities in the area. That may be the case, but they have a long way to go to brag about unambiguously high quality care. We have brought all of these items discussed here to the attention of management at all levels of the Vista Grande organization. No apparent progress has been made to satisfy the shortcomings.

I had a good visit at Vista Grande Villa Retirement. There apartments are bigger and their pricing is cheaper. A 2-bedroom here is cheaper than a 1-bedroom in the other location we saw, so they have more value in Vista Grande. The apartments have more room, and there's also a kitchen area. Their menu looked good, and they have two or three dining place that look good. There's a whole list of things they offer the residents, and some of them you pay extra for, like dogs. They have hair salons, libraries, they do laundry, activities, and they have three shuttle buses, and so on. The person who accommodated me was good, the staff was excellent, but maybe they're on their best behavior because someone's visiting.

My mom was in the Assisted Living and they do not staff place adequately to take care of the residents. They made all these promises about how they could take care of her but failed to do so. At $4,500 a month I feel this place was way overpriced for the care she received.

My mother-in-law lived at Vista Grande Villa. It was an independent to total care community, so that was really appealing. It was well run and very family-oriented. It's a great community. They were very supportive as residents needed more care, watchful, and very good at reporting things to us. They worked hard at trying to keep my mother-in-law involved as far as making sure she got out and around people. They alerted us as she was going into dementia and made good suggestions as to how to help ease the stressfulness of a Sundowner. They were really supportive in meeting the health needs of our mother.

Vista Grande Villa Retirement's staff was very congenial and helpful. The place looked clean, and they had a few cottages. For activities, bingo was their top one, plus church and prayer meetings. The food was very good.

Vista Grande was very nice but higher priced than others. They cater more toward retirement than assisted living, even though they also have assisted living.

My mom has her own room at Vista Grande Villa. It’s a very nice community, and the staff checks on her regularly. So far, we are pleased with the place. They have activities and an exercise room. Mom says the food is good and also told me that she goes to the dining room to eat with the other residents. She is starting to make some friends, too.