My cousin gets physical therapy at Belle Fountain Nursing & Rehabilitation Center, and it's minimal. They get her meals and they help her get to and from the bathroom. She shares a room with another lady. They have a calendar and I tried to bring her to one of the events but nobody knew where it was or how to find it. When we went around looking for it, they said, "Oh, evidently they decided not to do it today." So, it's hit or miss. There's a group that plays cards and she joins them. They showed a movie, which she enjoyed, and they did have a music thing that she enjoyed. The facility looks good. They have screwed her doctors' appointments and her transportation and a few other things. As soon as the Medicare ran out, they're kicking her out, even though they said she needed another week's therapy. They were supposed to be getting her to the point where she could live by herself comfortably again and she's not there yet. Their phone system is the first thing that they need to improve on. If you call the patient's room, it takes you to a voicemail, but there's no way to pick up that voicemail. People were leaving my cousin messages and she had no way to pick them up. I have left message upon message upon message for different staff members, and they tell me that they never received them. It's very frustrating when you can't get through. Sadly, it depends on the staff again. Some days, if she rings a bell because she needs to use the bathroom or get a bedpan, they come. This morning, she waited two-and-a-half hours for someone to come and bring her a bedpan. Yesterday, her roommate sat on the toilet for over an hour waiting for someone to help her. It depends on the day, because I've seen them be very efficient as well. The good ones are really, really good, but the ones that aren't are really bringing them down. There were a lot of nice people. I've met my share of really kind and efficient people there. Unfortunately, I've also experienced the other.

This place is shady. They moved my mother to a facility 40 miles away in the middle of the night with out letting anyone know. Never saw the same nurse or aide twice, had to beg for information.

My mom was at Belle Fountain Nursing & Rehabilitation Center before, and they did an excellent job working with her and getting her to a point where she was comfortable. We had to quickly get her moved to a nursing home environment again. They were extremely helpful and did everything they could to make sure we could move her to that same location where she had rehab. Their staff is wonderful. They're very helpful and informative. They make sure we know what's going on and how she's doing. They have a nice sitting area that is being used a little bit more now since some COVID measures have lightened up a little bit. Everything is functional. The rooms are maintained and cleaned every day. They have a nice lunch area. They also have an area where the residents can watch movies, play games, and do activities.

I was at the Belle Fountain Nursing & Rehabilitation Center just this year. Some of the aides they have there could be quite scary. They require them to work 3 days straight and a 12-hour shift. The first day is good, the second day is so-so, but they get so exhausted on the third day that it gets scary. They're almost rude. So, you can't blame them because they have to work those shifts, and that's because of the people that bought it. That's unfair and there's a big turnover. The food has gone down bad too, but their physical therapy was the best. They push you and push you if you don't think you can do it. When you leave there, you're strong.

Belle Fountain Nursing & Rehab was very nice. The staff was very good. The food was good. It was a nice facility. I don't know about activities because my friend couldn't get out of bed. She had fallen and broken her hip. I'm sure they had something because when you went in, it had a nice big family room or something. They had activities, but she wasn't capable to use them. The room was neat and clean. There was plenty of room, and it was nicely spaced.

Terrible place. My father was sent unresponsive to hospital. Six hours later when I come for a visit…they let me know and what’s worse they didn’t know where he was sent. Director Holly is useless if you want any answers. Stay away from this place!!

My brother is in Belle Fountain Nursing & Rehabilitation because he kept falling. He was there before also. He likes it there, the food is good, it's a nice place, and they do their job. The staff is wonderful, they're really good to him and everybody. You get to order what food you want, it's all been pretty good, and he likes it.

My husband was in this place for a month. In that time he got so sick he had to go to the hospital. I asked that they send him there at 4 pm. They deemed it non emergency and he didn't get to the hospital until midnight! He arrived there with kidney numbers at 6, complete confusion. a bowel obstruction, a severe UTI, and SEPSIS! The ER doc said he was a pretty sick guy. Is this what you want for your loved one? It's too bad that this medical care was so bad because the Physical Therapy was awesome!

The sent patient to hospital, forgot to notify family. Was alone over 24hrs. Service was not even worth a star rating.

Had a family member in here for 3 weeks... most people was friendly but... a couple nurse aides told my family member they had no bed side toilets... and fussed at them for having diarrhea and said they needed to call some one so they could get a bed pan or help getting to the toilet... but when you call someone it takes 20 to 45 minutes at times for someone to show up… These nurse aids also said that my family member stunk ... that made my family member shamed... you have to share rooms so you don’t get any privacy... they discharged my family member without doing another chest x-ray , it had been 10 days since the last one... you could here something was in there chest... and sent them home with a low grade fever... a little over 24 hours had to call EMS And back to the hospital... she also picked up a resistant bacteria in her urine… They said they probably picked it up from this nursing home from it not being properly sanitized... it was hot in there too... not happy about this place... when we left no one came to take us out... we had to do it ourselves... I know no Nursing Home is perfect… But I wish things were different… I’m very sad ...

My mother-in-law passed away recently at Belle Fountain. She had been in 5 facilities over the past 5 years. Belle Fountain was by far the best one she had been in. The place is immaculate, the cleaning staff is in constant motion. Belle Fountain does not have the normal "nursing home" smell. The food was good and snacks were constantly being dropped off. The nursing staff was wonderful, meds given on time, they actually cared about her comfort. We were there every day and 18 hours a day the last week, so we got to observe a lot. By far the best nursing home around. Thanks to everyone who help, (which was everyone), it was appreciated and will be remembered.

My sister was a resident in this facility for about 3 weeks. While I think the care was average. You will always have good employees and less than stellar employees. My concern was with the communication btwn Social Services, Discharge Planning and the Resident (My sister) I was the one who they called for everything. They stated it was their policy to that a family member MUST go with them to dr appointments and care conferences. MY sister was her own responsible person, why MUST I attent?? When it came to discharge planning....A JOKE!!!! My sister not only had to call but arrange her own transportation home. They called ME stated I needed to be there, because residents are very nervous about going home. When I questioned about her DME, I was told it was going to be ordered. Received a call from my sister who was told they would order It but it would be delivered to her home? Why wouldn't this be done prior to her discharge. Make sure the Wheelchair fits, works, etc. Can you just imagine 90 year having to call for her own ride, not getting a wheelchair (or walker) The nursing staff however....They were great! Underappreciated by management

These two people sound like they were not happy with the care their loved ones received. If that was the case, why leave them there. I cannot stand when people make complaints about things and do nothing else. If your love ones were treated so poorly why did you leave them there, because what they are saying isn't true. My love one received excellent care there and returned home in better shape than before she went there. These are just false accusation and this facility and they should be sued by who ever owns that facility.

I would avoid this rehab also, if you need any kind of medical care. My mother was in there with a broken arm, and needed assistants with any type of physical movement. Our family members were there everyday, if not, she would not have been taken care of. Most of the aids there are wonderful, kind and caring. The nurses on the other hand, do not have time to care for their patients. They hand out meds and that is it. And good luck getting your medication on time. It is really sad. This was my moms 3rd visit there in the last 4 years. The 1st two visits weren't as bad, but this last visit was horrible. If you are young and can take of yourself, it might be ok. But I feel sorry for the elderly that need medical attention, because you won't get it there. My mom progressively got worse during her stay there, and whenever you tried talking to the nurse, or asking the nurse for help, she would say she was busy. My mom will not be going back there, because unfortunately she passed away. If any of you are considering sending a family member there, please do your homework first, and make sure they are able to take care of their self, if not, this might not be the best place for them.

I would avoid this center at all cost. My mother was commissioned her after a broken shoulder. She has several medications, is diabetic, and has low blood pressure. The Belle Fountain Nursing and Rehabilitation center ignored instructions for her medication, missed several doses PER DAY, and claimed other meds were under control until she became ill - at which point they admitted their mistake. They are vastly understaffed and we worried for her care every day she was inside. Unfortunately, there was no way to remove her. She stayed 1.5 weeks. It felt like a lifetime.