This is very old facility no phones in the rooms. The staff sounds nice and when THEY want to can be helpful but if it’s a bad day for them and they decide that you have called to much, because your love one is having some problems, then they conveniently don’t answer the phone. When you do get someone on they phone you may or may not speak to your family members nurse. Something so simple as to speak to your 79 year old father who, in my minds eye may be in distress, becomes a problem. I tried several times and for several hours to HAVE to tell the staff nurse that if they don’t put my father on the phone right now I had only one last option and that was to call the police and 911. That is now desperate I got. All I wanted to do was hear my father’s voice! Why all this resistance was very concerning that is why I said what I said about the police and 911. After my 5 hour ordeal once I heard my father’s voice and could hear from him he was ok, I was fine. Was that really to much to ask for? REALLY! The “SECOND” floor nursing needed to GREATLY improve!