My father is in SKLD Bloomfield Hills. The care is fair to good. The staff is nice. They have good personalities, and they do their jobs. I haven't tasted the food, but it's served on a regular basis according to dietary requirements. His room is fair and a little bit on the cold side; it has no personality. Cleanliness is fair to good. My dad is bedridden, but it seems like they have a lot of amenities. He has a big screen TV. He has windows, so his room is sunny. There's nothing special though.

We have been visiting on zoom with a resident for the last 2 plus years, due to covid. The activity department has been very supportive of this arrangement. We have a set schedule every week and again, appreciate all of the assistance in keeping this going. We see the benefits for our friend as she's engaging and conversing more. Thank you again!

My dad was a resident of SKLD Bloomfield Hills. They were very short staffed. The very first night was not a good introduction. When he was discharged from the hospital, they were not prepared for a patient of his level of care. They were not prepared to receive him, that was apparent. The assessments that they do when a patient comes in, they weren't able to assess him properly. He was at that time, or at that point, bedridden with a feeding tube. I was very concerned with leaving him there, but I didn't have much choice. I was contacted, and the next couple of days I spoke with different people at the facility to make corrections, or to get him assessed, and to reassure me as to what was going to take place, and how things were going to go. My first meeting did not go over well, either. They were short staffed, and he wasn't taken care of properly at that moment. I made an effort to get there, although I needed to be at work, and I just walked in on him. He was wet, not clothed. It wasn't good; it didn't start out good at all. It wasn't that the staff was bad, it was the fact that there wasn't any staff. The first night, there were 23 patients, and there was one aide and one nurse. He was admitted at 5:00 p.m., and it was almost 9:00 p.m. before someone came into the room to see about him; that was night one. The next day was Sunday, so I stayed there the entire visiting time, because they had limited visiting hours. I work Monday through Friday, so I was not able to visit. My concern was that, what I had experienced over the weekend would roll over into the week and I wouldn't be able to check on him or speak for him, because he wasn't capable of talking either. So, I spoke with a lot of people just to reassure me as to what was going to take place and how things were going to go, and then I set up a meeting to come and speak with and meet with them and do the assessment. Like I said, he was wet, his feeding tube wasn't fitting properly. Everything that they had assured me of just wasn't the case. In my case, what else could I do? The lack of staffing was very apparent. So, when the staff did get a chance to take care of him, they did what they could when they could. It was just way less than I would have ever imagined. The facility seems to be well-kept. Some portions, like the front entrance, were more modern. It's an older facility. The front was up to date, but the rooms were outdated, but it's a sound structure. I didn't pay for anything, the insurance covered it.

My father was in SKLD Bloomfield Hills. I recommend people stay away from SKLD. We ended up there because of proximity and did not research it well enough and it was a disaster. The people, if you could find them to come in and take care of my dad, were actually good people, but they were just so understaffed that it was hard to find anyone anywhere. Their hallways were empty. The nurses stations were empty. His room is bare bones and not clean. The worst part was the doctor, she was terrible. She didn't recognize what was happening to my dad. I ended up having to call EMS to get him out of there because she said there was nothing wrong and he was in obvious distress.

My mother was in a fancy, newer facility where she got such terrible care, her doctor told me on one of her 7 trips to the hospital in 8 months that the problem was nursing care not health. We moved her to Georgian Bloomfield and she had 0 hospital visits in the next 8 months. It is not the fanciest, but the staff is great.

Stay away. This is not the way a nursing center should run. No one met with me, no evaluation, physical therapy was delayed and not very good. The place smells like urine. A good facility should NOT smell like urine. Research, ask questions, be informed. This place should be shut down. It's that bad. A good city does not equal quality care.

I am an RN and my husband is a Social Worker. We placed his father in Heartland in Aug. 2015 after seeing the facility and meeting with a very nice Admissions coordinator. He was transferred from the hospital for rehab and we stated the plan for long term care on admission. In spite of almost daily visits and contact with a wide variety of staff we found the quality of care substandard and communication practically non-existent. He spent the 1st 5 days in the same clothes, fell numerous times, & was usually incontinent when visited, We were told he did not meet criteria for LTC and we had to advocate for him. Two months after admission he was sent to a gero psychiatric unit for inappropriate verbalizations. They refused to take him back which turned out to be a blessing as we found a much better facility for him. The staff were nice but insufficient in numbers. Administration was not helpful.

The staff there seemed very unmotivated and annoyed by any request. I was told several times they were under-staffed. One of the employees told me that he wouldn't send his relatives there. My StepDad came in with a fractured hip. The Medical Dr on staff (who was very, very hard to reach) said he was "not weight bearing" and could not do therapy. The next day i arrived to find a therapist standing him up. When i finally reached the Dr., she said "who was his therapist, I'll make sure he never sees your stepdad again". Ultimately his fracture displaced and he had to have surgery. He was there about 4 weeks and I saw no kindness to him, only mandatory service and no one took any interest.

Heartland Healthcare really worked with their patients and they try to get them involved and took their therapy to as far as what they wanted to accomplish. Today we had a music therapist come in. They have bingo, Uno and crossword puzzles. They have a monthly outing, bus service and this week we're going out to eat. They give you a radio in your room if you want to listen to music. The nurses are really good, they are usually on top of things. The caregivers listened to the patients and they gave suggestions to facilitate things.