My mother was staying at this facility. Unfortunately, her time was cut short due to insurance not approving her stay. I called the social workers, Melissa, and the other lady, and in total, I left three messages for them to call me back to discuss options; they never called me back. I called and spoke with admissions three times. Diana was one of them, and I asked them to call me back with a dollar amount for a five-day out-of-pocket cost. They never called me back. I also am in customer service; these people are “looking over our loved ones,” and they should NOT be in the pistons that they are in their lack of empathy and follow up are stunning on all levels. By all means, keep your loved ones away from this place. The nurses were great social workers, and admissions could not care less about you, or you loved ones.

My dad was in this facility recently, it was his 3rd time for rehabilitation over the past couple years. The staff has all been very friendly and want I g to be helpful, starting with the receptionist as you walk in. The therapists were able to explain goals and what was needed to obtain them. The nursing staff was always professional, friendly and courteous. My o lying complaint was on the ability of the staff to be prompt when needed to help with bathroom facilities. At least once every day the help for my father would arrive many minutes after called.. If the one issue could be fixed I would have no qualms in rating a 5.