When someone is admitted to a nursing home or rehabilitation facility, they always come with unique circumstances and needs. Those that staff “good” facilities, demonstrate awareness, sensitivity, creativity, flexibility and a commitment to the care of each and every new resident. When my 96 year old mother in law desperately needed to be admitted to a rehab facility 16 days ago…at a very late hour…the director of The Regency, West Lansing stepped up. After 16 hours in a local ER, and after numerous back and forth phone calls, Mom was finally admitted to the Regency at 11 pm. Over the next two weeks she received superb care, particularly Physical Therapy and Occupational therapy. Her nurses were very sensitive to her needs and those of her 96 year old husband who was her constant companion, supporter and motivator. The food she received was very adequate. Mom came home today and she and our whole family are so very grateful to the staff at Regency Lansing West for the wonderful experience she and our whole family had during her stay. If we ever need the services of a nursing home or rehab facilty in the future, Regency will be our first call.

My mother in law has been here for about a month and your care in substandard. She needs her pressure socks on every day and they put them on when they feel like it.....she was left on the commode for over 30 minutes till someone came back to help her....this is not what you get paid for....I will post this review on you site and any other pertaining to you. We heard you changed management and that someone laid in the hallway asking for help for over an hour and left to lay on the floor....disgraceful. You used to have a high rating but this care is not good!

My wife stayed in Regency. It was very nice, very clean, and almost like a new place. Everything was stellar. They did a very nice job when my wife was there for three weeks. The care was very good. I was quite impressed with it. The staff was very professional. The quality was excellent, so it's definitely worth it. My wife liked the food. I wasn't there during the activity period, but she seemed much more upbeat and smiley after she had gone through activities. She seemed really engaged and pleased. They were excellent.