I toured Burcham Hills for my parents. The place was clean, comfortable, and huge. Their facilities were top-notch, and the staff was really good. My parents wanted to be on the first floor, but this building was 3 stories. They're in a decent location except they're probably right in the middle of downtown East Lansing, so the rooms here would be overlooking either the back of a building or a parking lot. You can go from independent living to memory care. Families can visit anytime, 24/7. The family member can even stay there if they want to spend the night with their loved ones. We saw the menu and it looked good.

This is the only facility in which I have ever had contact where the residents and even employees rave about the food. The choices are many and varied with lots of vegetables. Residents who look forward to an excellent meal are happier and stay healthy longer.

The staff was very professional & informative in regards to the care & progress of my father.

BURCHAM HILLS: The BEST of all the rest!  If you want to continue to live an active and happy life, BURCHAM HILLS is the place to be!  A well trained and understanding staff provide support for your emotional and physical needs, individually, or in a group setting (such as an exercise class, or a book review).  My husband and I moved here 8 years ago.  He has since passed away, and I continue to enjoy my life here by participating in many of the activities and programs provided.  We are ‘2nd generation Burcham-ites’ as both our mothers lived out their lives here.  To me, BURCHAM HILLS is the BEST and ONLY PLACE  to be!

My Grandfather was at Burcham in the 1980s and 1990's. My Grandmother was at Burcham in the early 2000's and lived until she was 104! Now my father has been living at Burcham Hills for a year and a half. The staff have all been friendly and very helpful. Although my father chooses not to participate in any activities I know there are many options to keep residents busy. He has a lovely room that housekeeping staff keep very clean. The meals are excellent and my father raves about the food all the time. We appreciate the care he gets there for various medical needs. I also have to mention the how Burcham has handled Covid 19 and keeping residents as safe as they can. We have been so thankful we have my father in a place that we trust and has a standard for their facility, that they continually strive for excellence and live up to.

As anyone knows, the past 2 months during the pandemic have been terrible. Burcham has been extraordinary in communicating with residents and families regarding policies and procedures taken to protect residents and staff. They provide a safe and enriched environment for residents who otherwise might feel isolated during quarantine. Kudos to those amazing staff!

We have had so many positives from our experience with Burcham. My mother is a current resident and we have been so impressed by the quality of care, the facilities, the activities, the food, that it is the first place that my husband and I have discussed the potential of it being a good place for us in our later years. The staff is incredible, attentive to the needs of the residents, and treating them like they are valued, important, and vital. They are great at communicating what's happening, even before Covid-19 times. I am so very grateful for their quality of care, their dedication to the safety and physical and emotional well-being of the residents. Being able to be a part of this community has been a game changer for my mom. She feels valued and heard, she knows she is safe, and she cherishes the friendships she's developed, many of whom are staff. The facilities are again, high quality, a trait that I have come to experience as synonymous with Burcham. They invest in their own community and it shows. This is not to say there isn't room for improvement at Burcham. There have been a few times that I haven't gotten the information I need or communication hasn't happened in the way I desired. But I will say those areas of improvement or experiences pale in comparison to the standards we've become accustomed to at Burcham - high quality of care is the norm and not the exception. I am so very grateful for this community!

As a dietetic intern, I had the opportunity to work with the hospitality staff for my food service rotation. Right off the bat, I was thoroughly impressed with how the staff held each other and their residents in a high regard. From my personal experience, I felt a strong sense of unity throughout the Burcham community especially within Hospitality team. Even when the team faced challenging situations, everyone displayed exceptional teamwork and supported one another. My favorite phrase that echoed throughout the time of my rotation (not only with the hospitality team but with everyone at Burcham) was, “What can I do for you today?”. In my opinion, this spoke to their professionalism and caring manner when taking care of the residents. Not only did they prioritize residents but they also strove for employee satisfaction. The staff’s hard work did not go unrecognized. I often experienced this with my preceptor, the Hospitality Director, who consistently listened to every resident and employee, acknowledged each of their concerns, and was open to answering questions. The skills I learned during my time here included teamwork, project management, how to work with other departments, and customer satisfaction. Not only did my rotation teach me the skills needed for my internship, but it also rewarded me with a valuable experience working in such an uplifting environment.

This was my first time in rehab, after a week in the hospital. The staff went out of thier way to make me feel comfortable and welcome. The rooms were kept very clean and the food was excellent.

I really liked Burcham Hills. It's beautiful, very clean, homey, and friendly. The staff during the tour was very personalized, very kind, considerate, and thorough. The dining area was very nice and more like restaurant style. It had very nice windows, and you can look out and see the gardens. They have a computer room, workout room, salon, and a lot of day activities.

My Mother was a resident at Burcham Hills for over 5 years until her passing March 2017. As I visited her almost every single day during those years, I can attest to the fact that she was very happy, received extremely good care from all staff, loved the food and thoroughly enjoyed the friendships she established. She loved the tremendous variety of recreation in which she participated at every opportunity; both within Burcham and on various trips to local establishments and events. Throughout her time there she participated in the FIT program which helped strengthened her muscles to keep her on her feet. She also took advantage of Burcham driving her to doctor and dentist appointments at no charge. All along, but especially during our mother's last couple weeks of life, the Burcham Community (management and staff) as a whole were unbelievably supportive of not only my mother but our family. There is so very many special things to say about Burcham as a place where anyone would want their parent to reside. Our mother mostly lived in the Resident Center - Assisted LIving but also was in memory care and in Burcham's rehab center several times over the years. In all cases, I found management - including the Executive DIrector, all Administrators, Clinical Nursing Directors, and all department heads, ,to be very responsive and extremely approachable -- and they listened with heart. My sister and I have been so impressed with the care our mother received and how wonderful Burcham was to our family, that we now volunteer for events even though our mother has passed. Along with everything else that I grew to love about Burcham and staff, I realized that Burcham was the only place (that I know of) where my mother could have all levels of care as needed without leaving the building as they offer independent, assisted living, memory care, skilled nursing, and rehab. It truly is a great "Community". I can say all of these positive things about Burcham as I am a former nursing home administrator, social worker and school teacher.

Well where to start honestly this place needs some serious help it seems all the care about is the money. The works are sweet but honestly there is just not enough of them for all of the people there. I understand nothing is perfect but this place likes to lie and deceive the family that have loved ones there. Both my Grandparents where there and since have moved out because we just couldn't take all the miss treatment on top of that they want ALL YOUR MONEY. No matter what the problem is. Not to mention someone should not tell a resident that they need to "hold their bladder" because they don't want to came him to the bathroom. When you are paying over 6 thousand dollars for these people to take care of them because they are no longer able to care for themelse that is just not right. And also do not because a CNI and then say well It was to hard to feed her so I gave up or well it was to hard to bathe her so she hasn't been cleaned in 4 days. That is just not right. These are actually people treat them like it.

My grandmother was there for rehab the staff was excellent when there was enough of them. I agree that this place is way too expensive for the kind of care she received. Some of the staff showed compassion while the others waited for payday! This place is really, very, very, way understaffed!!! Not safe at all! Where's state when u need them!!! Help!!!

The rehab facility had a good reputation. However, they do not live up to it. The administration does NOT care about the clients only the bottom line. They do not follow through with rehab, they do a few exercises a few times a day, but after three weeks, they will throw the person out whether they are better or not. Do not expect any help in trying to find any other options from their case managers as they do feel that is their job. If the facility fills up to capacity, they do not have the staff to properly take care of the clients and make sure they get their meds. My mother was at this facility, she left with only half of the medications she was supposed to be taking and half of those were dated from previous days she was supposed to have taken them on. Their respite is nothing but a bed in a room, my mother was promised a phone, this was not installed until after I called and complained the next day. When they plan to discharge a person, they do not care if the person is truly better or not. Do yourself and your loved one a favor, find some place else to take them for rehab.

My friend and his wife have moved into Burcham Hills. I think it's very well-suited to their needs, and they seem quite content. The staff is very caring, making sure everyone is comfortable and having their needs met. The rooms are clean and generously sized. It was very impressive and good. They have gone from regular portions to half portions because they don't want to gain weight since there's so much food and it's so good. They have everything from condos to assisted living to memory care. My friend's wife has Alzheimer's, and it's working for them at this point, so that's nice, but if in the future it doesn't, she won't have to move to a different facility. They also have a rehabilitation program there. They have musical programs and animals visiting. A girl came in the memory care unit and played the piano, and people were singing because she was playing these old songs that they all knew, so it's very nice.

My parents are moving into Burcham Hills, a private non-profit. The reason we went with them is that they were the only ones that had a nice apartment-like setting with a bedroom and a living room. The other thing that Burcham Hills offered that the others didn't offer was we felt that the community was better for my father who is in a much better place than where my mother is at who needs memory care.

My aunt is in Burcham Hills right now, which is a rehabilitation because she is undergoing therapy after her a stroke. She is doing so well. I don't have any complaints at all. They are wonderful and have therapy seven days a week. My aunt has an hour of physical therapy, an hour of occupational therapy, and an hour of speech therapy every day. They have a quilting class, bingo, and arts and crafts. I am very impressed with the dining room because they get a menu, so it’s not like everybody gets corned beef hash. They accommodate you no matter your situation. They have registered nurses and a doctor on staff all of the time, except when he switches with a nurse practitioner on Saturdays and Sundays. The staff and everybody is totally polite and caring. I don’t have anything negative to say at all.

Overpriced. Poor communication between residents' families and Burcham. Do not follow up with assessments of residents. Good food. Good maintenance staff.

I had been to Burcham Hills quite a few times. I would say that was a very nice place, but it was at a higher price. They had a full assisted and partly assisted, so they had different levels of assistance. They had a lot of staff down from the hospital to home care. They also had a big rehab there. They had an indoor swimming pool. They took bus trips. They had full assistance, but it was about $1,500 a month more than what we could afford.

I love Burcham Hills. I have been to several places, but this one stood out, and I am overall pretty pleased with them. Mom said the food is excellent. Burcham is the best of all the facilities I have visited.

Burcham Hills was very nice, elegant and large. They have a beautiful garden walkway which was very peaceful. They accommodate 60 people and there are different units on each floor. The staff appeared to be friendly.

I visited Burcham Hills to see my brother who suffers from dementia and Alzheimer's disease. We decided to take him here as long as he is fit to live unassisted until he has to be taken to a more restricted place. He agreed it was the right choice and this facility actually has many different options for different levels of independent to fully assisted living arrangements. The common area is beautiful and a great place for old and new friends to come and meet each other. The facility is quiet but has opportunities for larger more exciting social events for the residents. Burcham Hills employees were also very accommodating and always very interested in the personal lives of the residents. There is privacy also in the apartment spaces. I found most amazing was the cultural crossover Burcham Hills tries to utilize and instill. From the food selections to the activities they try to do things that many people will enjoy and serve many options to select from. Whether it's the food or the activities there seems to be a lot of choices. I would recommend this facility to others.

I visited this facility many times over the course of several years. The facility is large which is good for its connections with local health facilities/hospitals when needed. The transit is good, too. It's size can sometimes give it an institutional feel. The staff is large which can be useful but difficult for residents who see so many different people. The large size is an asset because there are specialized care for folks with some diseases like Alzheimer's. I like the attempts to bring in things to interest residents like a large bird cage and visiting pets. I appreciated the way they worked with residents who had difficulty eating. Staff members treated residents with dignity even in situations that felt undignified like being spoon fed or having to wear a bib. The facility has more of a formal feel to it than a homey feel--like you are in a formal dining room rather than a cozy family room.

The staff at Burcham Hills is made up of a wonderful, caring group of people. They helped us with any problems we ever encountered at any time of day. They got to know my grandparents very well and they all were more than just employees of the place to my family. The building is beautiful and kept very well. They continue to construct and update it to be the best and most modern that it can be. Family events were never a problem to hold in their meeting rooms, as they accommodated so well for us. My grandparents got wonderful treatment, and actually ending up living in their condos and moving to their apartments. My grandmother also stayed in their rehabilitation center while recovering from heart surgery. I couldn't have asked for a better atmosphere to have my grandparents' spend their last few remaining years at. Burcham Hills really cares for their residents and residents' families.

The place appears to be somewhat clean at first glance, but I managed to spot 2 roaches in the room he was staying during our visit. The rooms are cramped, and they rely heavily on the patient to provide for themselves, in terms of entertainment. The staff was nice, so I'll give them that, I imagine working with belligerent old people all day long takes a toll, they appeared emotionless and efficient. There is no privacy in the rooms aside from a pull shade that's not set up at all in a decent fashion. In total, he was there for a month dealing with his infection, and I imagine it took a toll on him physically and emotionally. I didn't see too many people in the halls, it honestly felt like death was everywhere. I expected or hoped there would be at least people walking around promoting some form of exercise. The food looked horrible and I was told that it was tasteless. We brought him fast food, which probably wasn't the wisest idea, but I've honestly never seen anybody scarf down 3 burgers that fast. You could tell he was hungry.

The facility is very nice. Its located in a secluded part of northern East Lansing, so it is a very safe area. We did not get a complete idea of the care that would be provided. For instance, they told us there is a nurse on staff 24/7 which is true. They did not tell us that she would not provide such basic services as listening to lungs of an asmatic patient, and would not necessarily respond when the caregiver would summon her for a nosebleed that wouldn't stop for my blind father. They stated a caregiver would respond with in five minutes when summoned...often it is ten and the last time I timed it it took 17 minutes. My father is blind and my mother has dementia...they really need the attention we were promised. My parents have both stated that the food is good and the staff is very friendly though. My only real qualm is the fact that the attention I feel they need is not being met in a timely manner.

I visited Burcham Hills and was moderately impressed. The facilities are somewhat new and the location in Troy is great. The rooms I saw were all very clean, the staff was veryu friendly and answered all of the questions I had. I did not get a chance to look at all the activities but from what I saw during my visit, they were somewhat limited. Ultimately this was the reason my loved ones and I decided against assisted living in a nursing home. The quality of your loved ones' stay will depend much on the staff and I was confident in their service, the volunteers being another story. The food being served was fresh and the staff was seamless with all the patients' dietary concerns. I would recommend this nursing home based upon the facilities and excellent staff, which I have not seen at all of the nursing homes I have visited.