American House was fine. Lorraine was very helpful. She took me up to the second floor to look at the apartment, and she explained everything to me. She was very informative and friendly. The facility was OK, but they didn't have good access to parking. I had to walk quite a distance to get to the building where I had to park. It is so congested and they didn't have enough space to park over there. Luckily, I'm not handicapped, I can walk OK, but the layout seemed fine, and the apartment looked nice.

American House Sterling Woods was very nice, the facility was very up-to-date, and they had a chapel there, which I thought was very nice because my mom is Catholic. There's a chapel there where she could have service once a month. The residents do rosary readings amongst themselves, so I think that's something nice for her because she is spiritual and that's kind of a benefit for her that she may take interest in. Maureen, the one who I spoke with over the phone and met in person, was actually fantastic and very informative. She actually offered additional services if need be, like a moving company. If you're bringing extra stuff with you, this moving company can assist you. I thought that was kind of beneficial. Not only is she about American House, she also provided insights with other amenities that could potentially be beneficial to us. They also have a place in the facility where my mom would have space. If she would want to bring some Christmas decorations to decorate for the holidays and it's seasonal, she could keep it in her personal locker area with her personal belongings. It wasn't much, but enough that it would not overdo the apartment and enough that she could have it with her in this locker room area. The place was very nice and very clean. The time that we were there, there weren't any residents there, so I didn't see any interactions with the residents, but the staff seemed really friendly. The cleaning people walking by, the receptionist, and Maureen who showed us around were very pleasant, warm, and welcoming.