The Heritage Center in Baltimore is not good. The food is the worst. My friend lives there and sometimes he doesn't eat because the food tastes so bad. Also, the other day he got a salad for lunch and it only had three tiny pieces of chicken. These people are like prisoners in there, especially now because of the pandemic. They don't even let them go outside their rooms. No one can visit them. The only thing they can look forward to is their food, and it is horrible. I don't know why they don't let them go out to get some sun. They don't have to go all out at the same time. They could take them one by one and set them 6 feet apart from each other and do this with a few of them. They can be there for 15 minutes and then they can go inside. Something has to be done. This nursing home is sad, you go there just to wait for death. Please do something to fix the food and to let the residents have some outdoor time and some activities. Also please give the residents their pills on time. My friend many times has waited for 3 hours to get his medication. Even when there was no pandemic things were bad at this place. Old people are people too. You wouldn't treat a five year old like you treat these residents. I beg you to improve and be more humane. Thank you for reading this.

We choose Heritage Center because it is close to home, and my dad has been there for rehab one time. The staff is good, and the service is fine. They have activities like bingo and stuff. He likes the food. The rooms are very clean.

My aunt has been in Heritage for eight years after her hospitalization. She never had a bedsore so they did take good care of her. She had a caregiver that was very good. They can improve on cleanliness.