I would NEVER recommend this nursing home. My relative was at this facility and after his passing his wallet, checkbook and keys suddenly disappeared!! We have placed several calls to the nursing home and were promised a call back from the administrator. This is day 3 and still no calls. We went to speak with them in person and were told 3 different stories. The feeling that we we got when we were there is that they could care less. This is unacceptable and these are the people that are supposed to be caring for our loved ones. They cant even take a minute to call back after repeated calls What is worse is the way we were treated by the staff. Can you imagine what our loved ones are treated like. I will take this as far as I have to so that this does not happen to anyone else who has loved ones there.

they don't know how to clean. I had a roommate that died. When the cleaning staff came in. All they did was wipe down the mattress. The correct way to clean after someone dies in a bed. Not only do you wipe the mattress. You have to wipe down the entire bed. I know, I use to work at the VA Hospital in Northampton. That's how we had to do it' Not doing this is how diseases go wild in a nursing home.

What a joke !!!! The food is disgusting the staff are very unprofessional my blood sugar tonight was 358 I'm diebetic I was told that it's not high enough for insulin this place is very poorly run

I dont like this place at all staff is rude and to busy to care about there patients i have a friend who is currently in Marlboro hills but has been moved to a different undisclosed location in the facility and she is being held against her will because my friends daughter is proxy over her and she only had a couple of strokes i visited her from time to time and she looked great but when i came back for another visit i was welcomed the daughter had banned family and friends of seeing my friend so if anyone is thinking of putting a love one in there think twice about doing it

to be honest I would not put a dog in Marlboro hills ,my mother was there and the rehab is wonderful but once they are transferred to another floor they are over medicated treated poorly and the staff barely speaks to you when you arrive. I took her out and put her somewhere else and she gained 5 pounds and did wonderful. sad but true

My grandmother has been a resident at Marlborough Hills since 9/12/14, we had her transferred from a Kindred facility in Newburyport. I am absolutely thrilled with the care she is receiving. All of the staff on the 2nd floor are absolutely wonderful. Unfortunately my gram was put on hospice last week and I am amazed at how caring and attentive the staff is towards my grandmother and our family. I will DEFINATELY recommend Marlborough Hills to anyone who may need them.

I have visited this facility many times since my grandmother has lived there. All of the people that work there have always been friendly and kind. My grandmother especially adores the staff that take care of her. They are always having little theme nights for the residents to participate in if they would like to and have holiday dinners as well.Her room and the facility is always kept clean. Her clothes do get lost quite a bit in the laundry, which is a burden, but I guess that is just the nature of a nursing home because I have heard several other people remark the same thing happens to their relatives that are in different nursing homes.My grandmother enjoys the food they serve most of the time and has even made herself a few friends. She is allowed out for offsite visits and we usually return her in time for dinner, but not always. Sometimes, we have dinner at our house and then bring her back.Overall, I am satisfied with the care she is given here.

I dad was a patient at Marlborough Hills and passed away after we brought him home. I was told by many people when they heard he was going to Marlborough Hills to try and get him into another facility, we decided we would give Marlborough Hills a try and now wish we listened to those who voiced their concerns about him going there. The care he received was subpar to the point we as a family made the decision to make sure one of us was with him 24/7, we never left his side because his needs were not being met by the staff. This may be due to budget constraints and there not being enough staff but its very sad when we think about all the elderly people who are there and not receiving the care they deserve or for the families who think their loved one is being cared for the way they want. We were very fortunate that there was enough of us that we each took turns spending the days and nights with my dad but some families don't have that option and they are depending on the facility to care for their loved one. The food was horrible so we brought in out own food for him to eat. We as a family feel the care he received was so bad that we would never recommend anyone send a loved one there or would we ever let anyone in our family be a resident or patient there. One quick example of the lack of care was, when he was admitted the head nurse told us when his call button is pushed someone would come within 5 minutes of the call, my dad was in the bathroom and needed help and my elderly mom was the only one there with him so she pressed the call button, they waited more than 10 minutes for someone, when no one came she walked down to the front desk and asked for help, they said they would be there, no one came, she went back 2 more times and still no one came to help so she had to help my dad get off the toilet and back into bed. All in all they waited more than 45 minutes and made numerous requests for help before she finally had to do it herself. I can't speak about the Physical therapy department because they didn't spend enough time with my dad for me to see if they did a good job. Thankfully we brought him home and he received the loving care he deserved in his last few weeks of life.

If you are going to have your loved one go for rehab then Marlborough Hills is absolutely the place you want to go. The Rehab Department of Marlborough Hills is absolutely awesome. I can not agree with the other review that stated that the food is awesome as I believe it is not but it is not dog meat either. My main goal is that my loved one receive the best physical therapy care and I believe she is getting some of the top quality PT care anywhere in New England. She has been to Whittier, which was good too, but I truly believe that these therapists at Marlborough Hills are better than the ones at Whittier. They make you work but are not mean about it. My friend was able to stand for the first time, with assistance from a machine, since Dec 5 and it was awesome to see. Once her core is built up she will be walking. It will take some time but this is the place she needs to be.

My mother is presently located in marlboro hills, the food is excelent, the care is great and the rehab is awsome. The only problem i have is working with the social services dept. They are difficult to say the least. They are demanding and not very nice to work with and it is there way or no way. this is the only thing that turns me off on this place,