Housekeeping terrible, dried feces imbedded in carpet and bathroom. Have brought to managements attn. multiple times, remains the same. No improvement. Management tells you what you want to hear. Staff serves meals, not much engagement or personal care given to my father. Current activities leader, Rachel, appears to be more engaged with residents and sends pictures of activities that my father participates in. She shows more interest in my father than management and staff. From what I have seen the activities have improved. Other amenities are sub par. No commercial laundry. My father’s laundry basket filled with soiled clothing on a regular basis. PROMISES MADE - PROMISES NOT KEPT. This all falls under POOR MANAGEMENT. No communication from management to family. Only communication comes from Rachel in Activities.