I just have to warn anyone that might be considering putting a loved one in this facility. I decided on Village Health Care at the Glen despite it being one of the most costly care facilities in Shreveport because I thought they would provide the best care. My uncle was neglected, they would go for days without giving him a bath. There were a few staff members that were better than others. I found some members of the administrative staff to be stiff and uncaring. The last straw with these guys, I had been paying them out of my own pocket for his care, which was set up for direct withdrawal. My uncle died on March 9, 2019. A week later they did an automatic withdrawal for the entire month. When I brought it to their attention they said, oh we'll credit that back, but not until the next billing cycle. So I waited a month only to have them send a check to the "estate" of my uncle. I told them, my uncle wasn't paying for this, I was - the check needs to be made out to me. They refused, claimed there was a law. I asked my attorney, he said there wasn't and we could fight it but the legal fees would outweigh the check amount. These guys are dirty, beware.

We visited Village Healthcare At the Glen for my grandmother. I thought it was very nice. Most of them were very friendly and helpful. The room was very spacious. It looked very well-maintained. They had all of the amenities that they said there was going to be. Their room had a TV and a bathroom.

The Glen Retirement System consists of 3 different facilities. Each one is run independently of the other. I have visited with each of the facilities and have found all of the staff to be as personable and caring as the other. The security guards are especially personable, knowledgeable and caring. They are all the most wonderful group of people. I am excited to have my elderly parent be a part of the facility.