At first, the visits were always pleasant. Well, as pleasant as can be when you have to leave a loved one in the hands of others. The staff was kind and attentive and always seemed to be caring to my grandmother. Later visits revealed some of the staff to be easily flustered and abrupt. My grandmother had refused to take her medicines and one staffer was pulling on her face and fussing at her. My father and I complained and, although I am not sure, the staffer may have been let go or moved to another wing. Things seemed to get better and subsequent visits were much more pleasant. The new staffer was much more attentive and seemed to be very friendly to my grandmother. My grandmother even seemed much more content. The facility is usually clean and the staff friendly. I just wish she had more opportunities to interact with other residents other than meals.