The staff was great, always responsive and courteous and focusing on my great grandmothers needs. They offered great food and had specialists on site. With a fun event planned nightly for the residents, and even the occasional field trip, the made sure everyone received the proper care they deserve and need. They only things I saw that i thought need improvemnet was the building itself. The structure in which the retirement home is in was over 100 years old and need to be updated or remodeled pretty bad. Not saying the equipment wasn't up to date because it was just the actual building itself. Also there was as light smell that loomed through the halls that did leave you wishing you could cover your nose. But other than that there are no other complaints with them. South Shore Rehab providing great service and attending to my needs but mroe importantly my great grandmothers.