As soon as you walk into the entrance, there is an enclosed porch filled with cigarette smoke. It looks very disorganized and dirty. The staff is very unprofessional and rude. They threw away my relative’s belongings. And with the COVID restrictions, they do not try to accommodate families who work and cannot come during normal business hours for an appointment to visit their loved ones. You can forget going on a weekend to visit. They do not try to help residents better themselves at all. Do not send your loved one here!

Signed my grandma out, they sent her home without her Medicaid and Medicare cards or social security cards no medicine. They did find her medicaid card. But none of the rest. Still trying to get everything replaced. She was without her meds for a week. A lot of her belongings where not in her room. This place needs shut down or they need to hire competent people to work there. I wouldn't send a dead dog there they do not take care of their patients.

My mother told me that someone took some of her stuff then she has told me she dont wanna leave her room because people coming in and stealing stuff there needs to be something done my mom has to put her stuff in floor because her her roommate not sharing I think thats unfair

Fern Terrace faculty are very open and aware of the individuals working there. Many individuals are known on a first name basis and the faculty make good-hearted efforts to make the facility feel like home. Many activities are available for individuals throughout the day and community agencies are invited to participate or introduce other activities as well. The facility is very well kept, however the decorations are very aged and the carpet does need cleaning. The outside facility is well maintained and has a welcoming, warm, facade. If there are any questions or concerns, I have received a very prompt and respectful response. The individuals that I work with are happy to be living in these quarters, though they wish that there was more transportation outside the facility in the summer. I, too, wish there was a way to transport more people as a group to experience the outdoors and the community around them. Fern Terrace is a living facility I recommend to anyone that is interested in such services.