One call to the main number was all I needed to tell me that this is not the place for my mother. The receptionist was not interested in answering easy, uncomplicated questions that any first-contact employees should know... Two short questions that she actually did know, but was not thrilled to answer. To me, this speaks volumes about the quality of the organization and it was enough for me to make the decision to NOT visit this facility

Insurance was not yet approved and let them know that self-pay was an option. Would not accept cash/self-pay and denied service within 45 minutes of the scheduled appointment time to come to the facility for short term care. Horrible customer service!!!

This is a very expensive facility that refuses to get my mom up for a walk everyday and she's gone downhill rapidly ever since she's been there. As the older people do my mom says no when I ask her if she wants to go for a walk and so she does nothing but eat and sleep. She came there in pretty reasonable shape and was in great shape just a year earlier. People go downhill I know but my mother thrives on activity and aside from glitter and glue and singing which she doesn't do much she needs Activity real activity and she's not getting it. And then I have talked to the activities manager to health manager and they just say oh well she doesn't want to so we can't. When someone needs therapeutic activity, let alone everyday activity to survive you would think they would provide it for the enormous amount they charge. They don't. I have asked pleaded and begged them to get her up and walking and they just. Won't. Do. It. I give up.

I have lived in Independent Living for 18 months. I am a retired nurse so I am picky and toured all in KC several times. The amenities here are by far the best and the residents are engaged in many activities. It is resident driven in that residents decide what clubs and activities to start up. To date about 25 clubs. Everything from Nature Club to Woodworking in our own shop. We have an art room and instructor. We have a big pool with water aerobics & classes. We have a gym and fitness instructor & classes. We have our own Med Clinic with 2 Drs on duty 5 days a week. We show 2 movies a week. We even have our personal gardens and a ukelele club. We take 1-2 regional day trips a month. We have a bus to the grocery, drugstores & shopping twice weekly. A bus to the casino. We have church service & vespers weekly. Local entertainment and informative talks weekly. Condo Apartments from 1-3 bedrooms some with balcony or patio. All nice and many brand new. We have rehab, memory care, and skilled care ( 5 star Medicare rating) on our grounds. Food excellent with 2 cafes and a small market place deli. Covered parking and some underground parking. Two wonderful social workers and an activity director. Best of all are the residents and staff- we support each other and work together to make life enjoyable. Our staff are the best. If you have a concern you turn it in and there is follow up by either one of our resident committees or management immediately. All this service makes buy in price worth it. Majority of residents like it here and we have a lot of fun. We do have one grumpy resident

My family's experience with this facility has not been that great. It doesn't seem like they talk to each other or are ever on the same page. One associate will say A, another will say B and it turns out C is actually the truth. The administrative staff is also a bit unprofessional and in my opinion only concerned with money. They don't speak to you much or smile outside of discussing cost related details. The same is true for the social workers, which is surprising. Overall I was pretty disappointed because we really did expect a lot from this facility .

I toured Tallgrass Creek and felt that it exemplified luxury. They had everything in one place including clinics, doctors, shopping, and banks. The rooms were fabulous and beautiful. The staff was just fabulous, too, and answered any question. They had a gorgeous luncheon and a grocery store, restaurant, coffee shop, game room, computer room, hot tub, small pool and an exercise pool, spa, and indoor and outdoor fitness centers.

My mother-in-law is in Tallgrass Creek. It is quite unique, and it is very nice. They have a clinic, which is sufficient. They have nurses and social workers. They have a multitude of activities. The food is excellent. They have walking trails and transportation. It is actually one of the topnotch facilities in the Kansas City area. They have a huge indoor swimming pool, a gym, a library, and a little convenience store.

The staff at Tallgrass Creek was very accommodating, pleasant, and helpful. They offer organized activities by groups or individually. They also offer transportation that takes you to concerts and shopping malls. They have adequate parking for your own car if you want to take it there. It’s a gated community, and you have to check in at the gate. You also have to check in at the lobby, and they will ask you who you want to see, so I think it is secure. We were able to eat there, and their dining area is very well maintained and very clean. The food was good.

We had my father in another facility named Tallgrass Creek. He was in rehab there for maybe three weeks. Their therapist is good, but the therapists only see the patients for maybe half an hour a day or an hour a day. They just did not have a good system partly because they are newer, and they have not worked out all their kinks yet. I just think their sights are on maybe the wrong priorities. We get promised a lot of stuff at the front end when you are looking at the place, but then it isn’t delivered very well, and it was just stressful for me to have my dad at Tallgrass Creek.

The one that we went to recently is Tallgrass. It was fairly close. The proximity was a good thing. It's fairly new, so it's very clean. It has a nice exercise room and pool. The people seemed to be a lot more active and lively. My parents are probably more active than some of the other seniors. It seemed like there was a lot going on, and that was appealing. There were some good-sized apartments. They have a 2-bedroom townhome. It's a little more expensive because you have a buy-in there. We were very impressed with the lady who took us around on a tour. The people we met were very nice. It's a very nice facility.