Stay away from this place if you loved your loved ones! My mother was in the memory care unit and things of all sorts happened. started off with her personal belongings coming up missing. Clothes were the first and then it was necklaces and bracelets that we got her. Then i found out from a family member that she was choked by another resident. When this happened, we were not notified at all by the staff at the memory care unit. We found out 3 days after the fact that it happened. i called and spoke with the head nurse that was on that day and asked what then next steps were? She seemed confused about that. I simply said, " my mother was assaulted by another resident". My mother is very frail and things like that can cause serious harm to her. The nurse said, " well we don't act on situations like that here since it's a memory care unit. They don't know what they are doing". I called her out and said my lawyer would say otherwise about that. Then she got on the defensive. And here came the excuses. Then the big issue is our mother has issues walking and is reliant on a walker and/or a wheelchair. When she falls, they have to send her to the hospital to get checked up on. But when they start sending her for no reason at all it gets fishy. The final two times they sent here, back-to-back days. Day 1 they said she fell and was bleeding. we get to the hospital and after she was checked out, they said she was fine, and the bleed was from the scab from her previous fall a couple weeks back. Then they sent her back to the hospital the very next day saying she couldn't walk or stand up. Saying they think she may have fractured her leg. Also, that at MIDNIGHT she was slurring her speech. Well, when I get woke up in the middle of the night during wintertime my mouth is usually dry and i need to get a drink of water. They also said she was being very combative. Not mom. So, she gets sent to the hospital that morning. the ambulance driver told the ER nurse that she WALKDED to the stretcher. He was upset that he made that run for someone that walked to the stretcher when he could have been caring for someone who really needed help. They also said that mom was the sweetest person they have ever transported. All noted in the ER documents. All test results came back negative and her having zero issues. The ER nurse called the facility and told them there was absolutely no reason they should have called and sent our mother there and that it was unnecessary. All those trips caused stress on our mother and us. The only reason they did this was to get here out of the facility because she needed help getting around. The facility itself is nasty and extremely dirty. Stains on the floor, stains on the sofas and chairs. They rarely clean the residents' rooms. We have actually brought stuff in and cleaned our mother's room. This place needs inspected. Again, i cannot express enough how disappointed I am with this facility. 0 of 5.

Riverbend had too many residents in their memory care area and the rooms were so much smaller than the other places I visited. It wasn't as modern and updated. It probably needed some work. The dining area was smaller and not as bright, too. It was clean though and the lady that gave me a tour was really welcoming and nice.

My mother-in-law is in Riverbend. It's been fantastic. They're doing a great job. It's a very nice and well-maintained facility. The staff is excellent. She has some memory issues, so she doesn't always remember everything that she tells us. Every time we see her, she tells us that she has never seen any of the staff ever get angry or mad. They've always been nice, polite, and pleasant to her. She's been living there for two-and-a-half years now, and she's in early-stage memory care. The food is pretty good. When they're not socially distancing, they have activities for them. COVID has kind of limited those kinds of things. I've been there several times when they've had musicians come in and perform for the residents. They had some singers who came in, sang, and played music, and they had some storytellers who came in. They have different pastors come in for devotionals and church services. They do a great job. It's a newer facility, it's well kept, and it's beautiful. Based on the cost versus the care that she gets, particularly when compared with other places, it's very good.

We toured the Riverbend in Jeffersonville and we checked their memory facility. They were one of our first choices because it was closer, but the rooms that were available in the memory care were not acceptable for me. My mom is starting to have memory issues, so she will probably eventually end up in a memory facility. They were very small rooms, and they didn't have restrooms in there with their own bath or anything. The staff was very nice though. They said they had activities for the residents, but when we walked through, the people that I saw were just sitting by themselves, kind of isolated on a couch or a wheelchair in this one room. They were not interacting and no one was interacting with them. The staff said, "Well, it was just after lunch, and they kind of had a resting time."

I placed my grandmother in the memory care facility after she became a wanderer and we could not be assured of her safety in her own home. I toured the facility and was impressed first by the smell. It smelled very nice, not like a hospital environment. The residents were all seated in the "living room" or in the dining room. No one was moving about and I was told that it was almost time for lunch and that the residents were gathering for that. I was also told about the many mind-stimulating activities and exercise activities that occur. Well, none of that happened. When I went to visit my grandmother, three days after she arrived, she was no longer walking. This woman, only one week before, was walking without even the use of a cane - up and down steps. That's partly why she was there - she could walk out of her house. She was in a wheelchair and after talking to her and seeing her on the subsequent visits, I discovered that she only got out of the chair to get in/out of bed and to use the restroom. She also told me that there were very few things to do there and she couldn't understand why she was there - she thought that she was in a rehab facility. They played bingo mostly. After a hospital visit, she was supposed to receive speech therapy. After the first week I inquired why it hadn't started and they gave me some reason about insurance, but was assured that it was being taken care of. After two weeks went by, she still hadn't started. (The therapy group called me one month AFTER my grandmother had passed, asking if I was ready to start her therapy. Apparently they just spoke to Riverbend - she'd been dead for a month!!) The worst part about this was the bullying. After she had been there for 5 days, I visited her and they had to change her room because her roommate hit her twice. It was verified by a worker. Her roommate had the room to herself for several months before my grandmother arrived and she didn't want to share the room, so they moved my grandmother. However, they did not move her things (other than her bed) from the first room. When I visited, she was wearing someone else's clothes. When I asked, they said that since she didn't have clothes, they had just been getting things from the lost and found for her to wear. It took a little while but we found ALL of her things back in the old room - I personally moved all of her things to her new room. During this move, my grandmother had been wheeled to a table in the dining room and while I was transferring her things, I and the worker witnessed another resident bully my grandmother about sitting at her place at the table. The worker did attempt to resolve the issue but it ended up with my grandmother agreeing to move to another seat. I did share my grave concerns about this with the worker. After several visits I saw that the residents weren't just gathering for meals in the "living room", they were being placed there and told not to get up. I think they forgot that there was a visitor sitting in the dining room and I got to see their true colors. Every time someone tried to get up, there was a worker telling them to sit back down. Oh, how I wish I could have seen them for what they were before deciding on this location. My grandmother went into the facility in mid-September. She died in late October. To add insult to injury, because we didn't give 30-days notice, we had to pay for three days into the month of November - the policy is to pay for 10 days if the person dies after giving notice that they won't be returning. She died in the hospital.