My parents were in the Park Place rehab facility in January. My father needed assistance with getting dressed and the staff refused to help him. Every time my mom came to see my dad the nurse would tell her to go back to her room. I feel like the neglect at this facility is pretty bad. The staff doesn’t care at all. I would never recommend this facility.

My Dad was a short-term stay resident in the rehab facility after a hospital stay. As soon as he arrived there, I was received an email and a phone call to discuss his needs. The email had phone numbers for the front desk, the nurses station, and his social worker. The nurse gave me her cell phone number right away and was texting with me through the first day and evening to be sure everything was set up and to reassure a worried daughter. Everyone I came into contact with at Park Place was kind, helpful and caring. The daily COVID email updates as well as follow up phone calls regarding any cases were very appreciated. All safety protocols were followed and I felt confident that Park Place was doing their best to keep all of the residents safe and healthy. Dad was well taken care of and he was always very happy on the phone and during an outside visit. His therapy went very well and I was informed about his progress weekly. Everyone, including the director, nurse and social worker were very prompt to reply to any email as well as any voicemail. Upon his discharge, I was given detailed discharge information as well as all necessary medications and prescriptions. Park Place also calls the caregiver for a few days after discharge to check on his progress at his new living arrangement. I highly recommend Park Place.

Worst communication you could ask for, when unable to see your loved one, and left in the dark, they will not give you any type of warm and fuzzy feeling. Far too many time to count when return calls were not made, or phone answered at all. Last occurrence I am called the day before my mother is to be moved to another facility, told transportation is a maybe but will let me know..never a call. I call to ask where my moms is..”oh sorry we forgot to call you and tell you we got transportation”..this is for a patient who can’t walk, semi has her thoughts and has no clue what’s going on. THANKS FOR MAKING THIS EXPERIENCE THE WORST I HAVE HAD TO DEAL WITH!!! “Communication is key “...this works for any facet of life.

My father is a patient at The Skilled Rehab Nursing Facility. It's a nice small center. My father has received great care and his getting stronger after his stroke. He gets to make choices on his meals which he really likes; and if he doesn't like what is being served they have alternate choices. Friendly and helpful staff. Erin K. the Admission Director is wonderful; she returns calls promptly when i have left messages.