I gave it 1 star because there is no zero. Mother went there for rehab and the care she received was horrible. The staff are rude and management is terrible. Mom complained of pain and her complaints were ignored. I dont even know if she ever saw a doctor because I never received any updates. Nobody ever answers the phone & with Covid I couldnt go there. Brought Mom home because her condition got so bad because she had blood clots and Stage 4 pressure ulcer from sitting in a wheelchair all day wet!!

I loved Westside Garden Plaza. I wish that would have been the place we ended up going to because it’s amazing. They have so many activities, so much of everything and anything a person could ever want in a place. The staff is friendly and could come down any time, day or night. They have like a whole kitchen or a bistro; the residents can go any time and get anything they want. Breakfast, dinner and lunch, you can get those meals served to you restaurant style, and there were a lot of pews or places to sit. They have physical therapy; they have a button you could push if you need help like a life alert. Even if you don’t, they still come down and check on you or call the cops if you need an ambulance. They’ve got it together, and the place itself is nice and beautiful, the building is really beautiful as well and top-notch. We saw both independent and assisted living during the tour. In independent you can actually move your insurance to pay for the nurses, and you have so many choices as to how you can live there.

DO NOT recommend this facility if you are looking for any type of quality care for your loved one. My mother in law has been here for almost 3 weeks post surgery, has complained of pain around her drainage tube area for 5 days in a row and when I went today to meet with the social worker to go over her progress they asked if she had any other concerns so she mentioned the pain around the drainage tube again. Long story short the doctor on staff finally came in with the head nurse took a look at it and the bag the tube drains into and said yes she should probably go to Eskinezi ER to have it examined. Thank God there is no infection to speak of however, due to the laziness of the staff and the time it takes to just get a glass of water to a patient, my mother in law in now back in the hospital being treated for dehydration which has caused problems with her kidneys. This facility is a joke. The aids spend more time gossiping and complaining about their salary than taking care of their patients. A hour and a half to refill a water glass? Seriously, you people should be ashamed of yourselves. Please if you care about your loved ones DO NOT SEND THEM HERE.

2 years has gone by and now the facility is very understaffed. My mom isn't treated nearly as well and most days Cry's about her treatment to me. It takes literally 2/hours for help and when she does get it they are rude and act like she is bothering them. Unfortunately medicare/medicaid beds are hard to come by. So she just has to continue living each day in a place that isn't what it used to be. If i could put a zero start score i would.

Westside Garden Plaza is a very nice place, and they are very caring and supportive. The rooms are well lit and very nice. They can control the temperature with the thermostat in each room. They have a lot of activities. They have a swimming pool, a sauna, a gym, and a walking trail. The dining area is like a very nice restaurant. The place is very secure and very clean. It smells very nice as well. They have music playing all the time. They call residents by name, so that makes them feel important. Everybody is very helpful.

Westside Village was clean. All the residents that I encountered in the hall all seemed tidy and well cared for. It was very pleasant, and the decorations were very homey. The staff members were all very friendly. I did have the chance to try their food, and it was very good. There were different rooms all over the building. They had billiard rooms, and they said that they were building a new theater. They had a lot of exercise classes that are available to the public -- a whole range from chair exercises to the water exercises. The day I was there, they were taking a bunch of the residents out to the restaurant for lunch. They also had a chapel and a beauty parlor on site. I went for a tour, and I was there for three hours. There was that much to see.

Westside Garden had a convenient location and good amenities for the price. My mom has been living there for two months now. They had nice a dining room and work out area, a pool for therapy, and a nice gazebo for sitting. The staff are okay. I tried their food a couple of times and it seemed fine. They had activities for the residents but I'm not able to tell what that's like yet. They can improve on the follow up and assistance with their clients so they can inform us about it.

I didn't like Garden Plaza for my parents. There was nobody watching their medicines and nobody giving them showers. They were left on their own. The place is more for independent living and so it wasn't a good fit for them.

The nurses are very caring and make sure to provide every comfort to the residents there. I have never heard my grandmother complain about the place at all. They get the residents together to play all sorts of games and do activities and things together. She particularly enjoys Dirty Poker. The food isn't bad. The temperature is kept nice year-round.