This place is awful. If I could put 0 stars I would. My parents used to live in this facility, and loved it at first, as did I. Management has since changed and it is scary. They’ve employed an “Agency” to help out. Meds are not dispensed properly or on time. They’ve lied to us several times. I could go on and on.

I'm a resident. I've lived here 6 months. At first everything was ok.Theres been a staff turnover big time. Food is terrible. Big problem with nursing staff. Not getting meds and if u complain nurses treat you like your stupid. Things don't get fixed. Laundry room has broken down machines. Our complaints go unmet with change and empty promises of change. Looking to moving.

Overall, I was very impressed with the whole thing about Sugar Grove Senior Living. I was impressed with the room, with the eating area, and I liked that the residents could pick what they wanted for breakfast as opposed to just having one or two things and you have to eat it or get something of a lesser nutritional value. Most of the rooms had really good lighting in them, and they were separated like an apartment would be, so I thought it was very nice and roomy. The person who toured us was fantastic. She spent a lot of time with us, answered our questions, was very friendly, likable, and I felt very comfortable with her. They do crafts, play physical games, and singing too.

I've been to Sugar Grove, and it was nice. It was a good experience. I was just going to check it out, and they seem to have everything I need, if that's what we had decided. I didn't have a lot of interaction with the staff, it was a quick tour, but they were nice. It was all around very good, they have all the amenities and facilities needed to take care of your elderly loved one.

I was able to tour Sugar Grove but they had no knowledge that I was even coming. I kinda threw the poor lady into a little bit of a panic when we showed up. We took the tour, and we talked to them, and we're gonna get back to them as soon as we know what's going on. This one was recommended to us by our advocate, and that's why we went to this particular place. We kinda have already checked a lot of places, I think this is one of the places that we are looking at. More than likely, it looks like it was one of the better places. I want my dad to explore it, and see if he likes it. He is on Medicaid, and we have to make sure that they take that waiver because we can't afford it to put him in some place. Our tour was great. I just kinda felt bad for the staff because she didn't know we were coming. It was great, it was wonderful. She was very, very attentive to us. She took care of it. She showed us all around. She explained as much as she possibly could because she just works on the weekend. It was great; It was fine. I had no problem with it. They were very, very good about it. The rooms that we saw were very clean, and very adequate for what we were looking for. We didn't try any food. The facility seemed like it was in a very good condition. It felt very homey, it felt very cozy and warm. It smelled very good when we walked in. The staff did a great job. The ones that we interacted with, they were very good, very attentive to us, and answered our questions. The facility is clean but it's a little dated.

Everything about Sugar Grove appeared to be excellent. It's well cared for on the outside and inside. I think my friend is pretty pleased. They had a birthday party there for her. I had lunch with her and it was fine. It's very nice and even newer than the other community my relative was in.

Rooms are well maintained. My mother enjoyed her stay there. The staff was very kind and courteous. She enjoyed the beauty salon and the opportunity to interact with other residents.

Because we only visited the facility I was not quite sure what rating should be assigned. So I decided to split my review. We were greeted immediately by the Weekemd Manager. She was very friendly, well groomed and knowledgeable;. She took us on a tour of the facility which included opening the doors to apartments. So for this part of our tour I would give an Excellent rating. as she made us feel welcome.and not rushed. Although it was not lunch time. residents were in the dining hall visiting and looked happy and comfortable.. However because we only visited,and did not experience the day to day activities I rated the facility as average. Before I sign out I would like to share a "Moment" that convinced me this was a good place to be,... There was a gentleman in his electric cart headed to the dining room and about 2-3 feet behinf him was his dog! It was a good way to end the tour!

My friend liked Sugar Grove. The staff seemed very nice, very informative, and very hospitable. He liked the proximity to where he lives now, the cost, and the type of suites that they have. It was a better fit for him. They had activities, library, and outings to the mall.

Sugar Grove was very beautiful and took pets. The staff who assisted us was very helpful and nice. The dining area was very nice, and we talked to several ladies who said the food was very good. They were playing bingo that day. They had a physical therapist on-site. I was very impressed with the place.

Sugar Grove is very nice. The staff appeared to be friendly, and smiled and greeted the residents like they knew everybody there. We looked at their assisted living and the two-bedrooms were just too small to get our furniture in. It didn't really fit our needs. There wasn't any trash around, but we were concerned that they didn't have much parking for handicapped people. They also didn't have any garages for the cars, but there was a small shuttle bus. They showed us a list of their activities.

Sugar Grove was a nice, clean community. The rooms weren't too big. The rooms were very clean and nice but smaller than what my mother wanted.

My mother lives here at Sugar Grove Senior Living. I am visiting here now and I have been dealing with this facility close to two years. I am pretty much pleased with what they have. My in-laws come down and visit this place also and we have them on the waiting list. When an opening comes up, we are going to move them from where they live now. It is a ranch and it is one level. It is not huge but it is pretty large. The assisted living side has three large hallways and a dining hall. They have another wing that is memory/additional medical need and there is cap on that side per room. They have LPN, RN and CAN 24/7. They have an ala carte service depending on what they need. They have a recreational lady that is here Monday through Friday. They have games and activities pretty much every day. There are church services on Sundays. Women can get their hair done here on Wednesdays. They have a bus and they take them on field trips on different places. They also take people to appointments and restaurants.

My mother has been a resident of this facility for almost a month now. We placed her here because it's near my brother's home. Also, my mother-in-law stayed in here. This place has a garden for walking and a large restaurant area for dining. The accommodations are just wonderful and really nice. The staff seems really attentive and caring. They provide a calendar for their activities. I think my mom will rate it really good. I even joked that I want to reside here as well. I will recommend this place to others. However, there's still room for improvement especially in the tap water quality. I noticed that it was rusty.