The tour I had at Celebrate South Holland was fine. The people were very nice. The only problem I had was that the cost was too much. Everything else was fine. I liked it. I like the facility and the residents that I talked to. They asked me to have lunch and I had lunch there and the food was fantastic. The lady who gave the tour was very nice also. She showed me around and explained everything to me to the best of her capability. They were all very nice, very polite, and very caring. The rooms were roomy. The dining area and the lounge were nice. They have crafts, bingo nights, an ice cream parlor, and a nice little rec room where they have board games and a nice big TV. It's very clean and very admirable.

The marketing director at Elevate South Holland (where my mom lives) is an absolute dream. The head nurse is not quite such a dream; she's a little scary, but she is doing the best she can for her patients. One of the things that I have a small issue with is from when I stayed there. We moved my mom in on a Friday, and I stayed with her a while. One thing that I didn't see going on (although maybe it's just because it was Sunday) is any type of stimulation on the memory floor for the memory people. They just had them sitting around watching movies. Frankly if those were the movies I would be stuck watching, I wouldn't be watching them either. There were two that had to do with football and the other one was The Ghost and Mrs. Muir. When I asked the CNA about it, she said they didn't have a whole lot because they're using is a DVD player. The head nurse is very conscientious. It's just that I don't think they have quite the program in place for memory care that I had expected to see, but that may have been because it was Sunday. The memory care is impeccably clean; I will give them that. It is very well organized as far as what they have on-hand for a medical emergency. The only thing that I had an issue with was the entertainment portion of the program. Frankly, I'm not sure whether circumstances were part of that or whether it was just the day. The CNAs were very versed in what they needed to do for their people. They dealt very well with the people who were there. There was one little old lady who was wandering all over the place. Every time she would get someplace where she might run into trouble, they would corral her back and deal with her very quietly, very kindly, and very patiently. I believe they have a salon for the residents, although I'm told they are currently looking for a new hairdresser to run it. They have a dining room downstairs, plus a gift shop. I didn't see much of that because of the whole COVID situation. They have TV's and one of the things that they pointed out was my mom could have a TV in her room, although I'm not sure if that's the best option for a memory care unit. They had a cable connection to that. One of the things about the bathroom is that the bathtub had a built-in bench. Kind of a lip on the one side so that if mom needed to bathe, she could sit. Then the CNA would help with the showering type part. There was an individual radiator and air conditioning unit in the room that would control the way the power ran. The window looked out over a very nice gathering place and a garden. It's all lovely.

We chose Elevate South Holland for my dad because visitors are allowed, which many of the other places were not. They were so much more affordable for the services they were offering. I met the staff and everything. I'm pretty happy with their treatment. His move in experience so far is great; he likes it. In general, I think they are doing a good job of taking care of him and meeting the needs he requires. He likes the food. They constantly have activities. They constantly check on him. Since he's got activities now, he can socialize with other residents, which was difficult for him during the pandemic, It is good for him. The facility itself is an older building. I think it's from the 70's. It is clean, but it needs updating. I do not really care so much about that, as much as I care about them providing the care he needs. They do a good job with that. Their price beats everyone. The layout is conducive for him, and they have common areas where they can watch TV or go downstairs. For memory care, they have to use a code to get out. He has his own room and own bathroom. The other places which were twice the amount, had a shared room. The rooms are a good size. The staff is really good. They are all friendly, and they all want be there. I did not get the impression that they didn't want to be there. They like working with the elderly.