My mother is at Citadel Care Center of Elgin but I can't tell you about the inside because we're not allowed in. She is very happy, and everything is going fine, and they've been attentive to our needs. My mother is very happy and that is the main thing; she is enjoying it while she is there. Medical-wise, my sister gets all the calls, not me, so I am not sure how often they call to update, but I've talked to somebody at the staff about once every two weeks. The room is more like a hospital room than it is a studio, but it is not a hospital room. She is getting a lot of physical therapy. It is in my old neighborhood, so I've been in it many times and so I was happy with that. They have a little courtyard. I think it's been kept very well. It's easy parking and she's got a room that looks over to the outside.

Rooms are tiny. When my husband, who is on a feeding tube, wanted his diaper changed, the nurse checked his diaper and told him he wasn't wet enough so he had to lay in that wet diaper for hours. This is a for profit organization and I guess they wanted to save money by not changing patients as often as they should be changed. A woman I know that worked at a nursing home said they were told to only change diapers ONCE A DAY.

My dad is at ManorCare right now in Elgin, but I would like to get something that has a little more social activity. They don't really have anything. It is more of a nursing home. I would say they are very nice. They seem to be caring, but there are not enough activities for him. There are just not enough family spaces. There is only one family space. It is so like a nursing home. The reason why I picked it is because of how they took me everywhere and how they treated me. They were so nice. They were willing to meet with me anytime I wanted to talk about anything. They have a really good rehab for his legs. Everybody was very nice. I would say they need to improve on activities to keep them busy.