West Chicago Terrace was, at least when I visited it, a fairly clean place. When one first enters the nursing home, there are no blatant odors, but rather a smiling young face to greet the visitor. Also, I don't know if it was my personal timing, but the director was there to greet me with a brochere of the facility and a short tour. This particular nursing home has 5 wings, one of which was specifically for persons with greater needs. Even this wing was clean, and had only a slight odor of urine. The food I tasted was sub-par compared to other nursing homes, but the food is not for me, of course. I only visited this facility a few times, so I didn't really get a good read on the employees, but they all seemed rather kind. The one draw back, however, was what seemed like a lack of employees. They seemed a little short handed. But given the state of things, they were doing pretty well with what they had.