Whitehall does provide good care. The therapists and nurses are generally attentive and appear to be genuinely focused on helping their patients. The CNAs are likely to pester your loved one daily for a home-health job. The truly appallingly aspect of my family's experience is the administration. Theyterrified my mother, making her think that Whitehall was going to throw her on the streets. We had to order the admin team to stay away from her. Then when it came to her discharge, they released her without her meds, didn't have any prescriptions ordered for her, and wouldn't provide us with her list of medications, dossages, etc. that the Whitehall doctor had prescribed.

My mother stayed here after knee surgery and had a wonderful experience. The staff was friendly and attentive to her needs. The facility offer many amenities and the food was phenomenal. The white glove service topped it all off.

The care here is terrible. Most of the staff is more interested in magazine or when there shift is going to be over. Up until this past weak the care was ok.They ran out of my sisters med for her 4pm dose so they told my bother that was there at the time it was on its way from Skokie and would be there by 5. At 5 they told him 6 at 6 they told him 7 At 7 they told him 20 minutes. By 9 it was still not there. I called them they put me hold for13 minutes. I told them I have a 90 year old sick Father I was with and I am going to be there in20 minutes if med is not there I will all my own dr to take care of this matter. I get there at 10 pm it is still not there. At 10.15 in arrives. I have never heard of anything in my life.A medical facility runs out of a med a patient is taking and it takes6 hous to get it.i thought she was there to make sure she had good care? I was wrong I would not recommend anyone to go there.very disappointing.

The care in Whitehall is excellent. The medical personnel are very good. My wife has been there two-and-a-half weeks now. It's probably the cream of the crop in nursing homes in northern Chicago area.

As for the facilities, the Whitehall North Convalescent is superb. The building has beautiful artwork, and basement architecture which resembles a 1940's parlor. The amenities were plenty, including games, food, and movies, as well as necessities like trained physical therapy professionals. The raspberry sorbet in the ice cream parlor is highly recommended. Unfortunately, the staff was generally unfriendly, and very difficult to work for. On multiple occasions, they attempted to bill my grandmother multiple times for the same service or medication, and denied ever doing so. It came to the point where we had to threaten to sue in order to get them to withdraw the wrongful charges. Although the facility is nice, I would not say that it is worth it. They are not in the least bit accommodating.

It has been sometimes referred to as "the nursing home of the rich and famous", while we are not in California or New York, for the Midwest that might be true. The Whitehall North, which sits on the main road just a few blocks from downtown Deerfield, has a decidedly north shore atmosphere and greets residents and visitors with a red carpet. It provides both short-term rehab and long-term care, both of which are highly regarded and of very good to outstanding quality. During nice days many residents and visitors can be found outdoors on Whitehall's expansive patio that extends out from the lower level and provides a good deal of seating under shade umbrellas. The patio, plantings, landscaping, and furnishings are all well maintained in keeping with the Whitehall standard of quality. In addition to patio access the lower level boast multiple common areas including a movie area, ice cream parlor, beauty/barber shop, and sitting areas. The main level provides a spacious lobby often utilized by visitors. There are additional common areas on each care floor that allow residents and visitor a pleasant space to sit outside of the resident rooms to relax or visit. Rooms are available in various configurations from private to shared, from modest to very large. The larger rooms do come with a very premium price, but also allow for residents to move in multiple personal items including larger articles of furniture if desired. All fixtures, provided furnishings, and accessories are of consistently high quality. The food is above average in appearance, presentation, and tastefulness. Staffing is consistently adequate to meet resident needs and management appears to have little tolerance for less than exemplary performers in any position. While some staff turnover does occur as would be anticipated, it seems to be somewhat less than usual at Whitehall, and when new staff comes aboard, they are held to Whitehall's high standard. Care provided is always professional, appropriate and kind.