Charter Senior Living of Hazel Crest was very clean and very nice. They're very pricey, but they provide you with everything. The rooms were very nicely kept and furnished. The staff was very friendly and very accommodating, and everybody was happy to be there. They prepare their own food, which is a nice thing, as they don't ship food in. It's very secure. They had a morning activity going on with some of their residents and it was music. They have a newspaper that they publish daily so some of the residents were reading that. The area where the resident's beds were seemed quiet and comfortable. Everything was well taken care of.

Charter Senior Living of Hazel Crest was a small facility. My sister's not very sociable and they had this central area for the residents to come and sit, but we thought she would not even be able to go and sit in these areas to just relax, just because of her personality. So, we just felt like it wasn't quite the place for her. However, the young lady that gave us the tour was great and I got a good feeling about what they would provide for her if she were there. They were also renovating the place, so the rooms appeared to be adequate and we had no problems with the physical facility. It looked very nice and very comfortable. I could recommend that someone go and look at it.

Charter Senior Living of Hazel Crest was nice. They're accommodating. The room was larger. There was space for my father to get around even with a power wheelchair. The one that did the tour was nice and she accommodated me. My trip is not until September, but I called her in the middle of January and she accommodated me. She even tried to get a hospital bed for him. They did everything to accommodate me as far as making him feel like he was in his own home. The staff told me they had the three meals and the dining area was set up like a restaurant where they had the menu and everything. I liked the layout. It was clean. You didn't smell anything. The air was fresh. The facility was very clean inside and out. The staff was very friendly. I was satisfied.

Charter Senior Living of Hazel Crest was a beautiful facility as far as I was concerned. It's one level, very well-maintained, with beautiful decor. They had little walkways, a community where residents could go out and sit. Just the whole presence of the place, from the time that you walked in to the entire tour of the place, I just felt was beautiful. The programs and everything that they had to offer was excellent. My mom liked it, she just was not ready in time to make that move, and they were a little bit out of our budget, for sure, but well worth it. The staff was excellent in terms of the first impression when you meet them. I met the second time with the executive director, and she was very welcoming and very personable. She seemed to be very much on top of the facility and everything that was going on. She's the kind of person that if you had a question, you could easily reach her, and she did follow up with me. She was just very personable and very engaged with the community. Some of the residents were doing their daily exercises together. At that time, it was near Halloween, and oh my God, the place was so beautifully decorated. The rooms were beautiful. The only thing that they did not have was a bath or a shower in the room. They didn't have kitchens in the rooms, and that could be good and bad. I think more for the safety of the residents, they kept that to where the residents needed, something that they could go to the main dining room and get assistance with, that or to the tub or to the shower area. The rooms were spacious. It's certainly a place that I would highly recommend.

Charter Senior Living of Hazel Crest was clean. Everybody was very polite and nice. I got to speak to a few of the residents, workers, and the administrator of the building. They offer several different plans in a sense when I was talking to them. I was stressing the importance of making sure that my mother-in-law was in a place where they had well-trained individuals that could deal with her particular case of having a memory loss. The only thing that I was having difficulty with was maybe finding help for her to be able to afford to live there. They were helpful, they gave me some information, and they gave me some suggestions of where I might go and find the type of assistance that we might get for her. Otherwise, the tour was nice and very informative. There were suggestions for further help along the way. They also told me to come back if I decided to choose that location, that I was more than welcome to come back, and maybe they have help with the finances. Other than that, it was a nice tour. It was very homely, it was like being at home, and that's what I love about that. It's one level. They had different branches for the different types of assistance that you need whether you need independent living, assisted living, or memory care, and I like that particular layout that they had. They have a section for the individuals that may roam a lot on their own, and they have a section for people that can roam and go places and come back home and have no problem. I like that one because it was like being at home. It didn't give you that feeling of an apartment building; this one gave me the feeling of actually walking into your own home.

Charter Senior Living of Hazel Crest offered us a respite. My aunt and uncle could do a trial for 30 days to see if we like that one. They had services and they had a newly remodeled suite. It was very nice. They just opened it up a few weeks ago, so they would be the first couple to be in this new facility. So that was a good thing. It was one place that was more intimate; there were not a lot of people. There were probably 16 in that one area, so that was a good thing. The staff was very, very informative and she kept reaching out all the time. It was very clean and they just remodeled. The facility itself was nice.

Charter Senior Living of Hazel Crest is a one-level facility. I could not see where the actual units that the residents lived in where, they said because of COVID. I was able to see the wing that they were in the process of getting ready to start a renovation on. There was obviously no one living in those particular units, but I was able to see the dining room area, and the recreation room area. I don't know what I saw, if that was considered memory care or assisted living. To me, it's all the same because it's a one-level location. It's not as though you go on one floor for assisted living and then another floor for memory care. The dining area was nice and clean. The tenants were eating, so they were socializing. The staff was very nice and very attentive. There was an activity going on, and the residents were very engaged. A performer came in singing. There was live entertainment going on. The grounds were very nice, very manicured, clean, and there was no odor. The courtyard was very peaceful and serene. It's enclosed with a private fence. That's what I really liked about it. If they want to go sit outside on their own, they can, and they have the supervision for it. They're encompassed in because of the privacy fence. I was just not able to see an actual residence. They took me in the area that was about to be rehabbed. What I looked at would not be the actual room that my father would live in. Other than that, the director was very nice, very knowledgeable, definitely seeks to understand what your situation is and wants to help, very resourceful, and very, very accommodating. The staff seemed very friendly.

I went to Charter Senior Living of Hazel Crest. It's nice because the staff really assists the clients with their needs. They do activities with them. Someone is always there when the residents go to the bathroom, and if you need assistance with a walker or wheelchair, they have people on-staff to help you. They accommodate you with that. They really treat you nice when you come in, they greet you, and assist you with your needs. They're very professional and very pleasant. They said that they will have two meals a day and a snack. I didn't see the food, but I've seen the dining room, and it's very pleasant. The facility looked so nice.