The purpose of this review is to warn perspective buyers of what our family is going through, and the failure to get closure regarding this very unfortunate situation! It has been almost 2 1/2 years since my mother-in-law has passed away, and our family is still waiting on the money that is owed to us. We were initially promised that we would get the money back from her purchased unit, no longer than 18 months after her passing; however, as we now know, that is a lie! We reached out to Friendship Village several times after her passing to check on the progress of selling her unit, and it was at that time when we found out that the 18-month promise (made by a previous sales associate) was a lie, and in fact the money would not be returned until her exact unit was sold. We are now in monthly contact with the sales team, to try and get updates on the number of showings on her unit, and sales information on other units. We were informed that the number of showings per unit, is not something that is tracked. When we asked how many vacancies there were in the facility, the response was approximately 100, and 90% of those units, the families are still waiting to get their money back. That statistic is shocking! How unethical it is to hold on to people's money for that long. We feel that Friendship Village is in absolutely no hurry to sell the units, when they are making money off of other people's money, particularly because they state to be Not-for-Profit. We are hoping for a resolution soon, but at this point it doesn't look very good for our family.