My mother has been a resident of Fairhaven in Rockford for 3 months now. She's in hospice now because she's gone downhill. She really went down during her stay at another facility so it wasn't Fairhaven's fault, they don't know my mom. When she got to Fairhaven, she had to quarantine for two weeks and then she completely stopped walking. My dad's also in Fairhaven. He's at that place with her because he had a stroke. They're not in the same room, he doesn't want to be in the same room because she's going downhill and he doesn't want to see that. He's recovering really well but my mom going downhill makes him feel really bad. They're on the third level, they're all shared rooms but I haven't been able to see the rooms because of the Coronavirus. My dad is in the same part of the facility with her because he wants to be with her in all the meals, if he was in a different area, he won't be able to see her at all. Once something happens to my mom, he will go in assisted-living, probably. They have a courtyard, and they have little putting greens that they can do things on, there's quite a few of those. It looks really nice, I just haven't been there enough because of the Coronavirus. I just go up and my dad just comes up to the front and then I take him to his appointments. Before when I took my mom to her appointments, it had to be their van, because she's on a wheelchair and she didn't have any strength left in her to get in my car so I always had to go by van with her. It was nice but you had to make sure that it was ready because they only have one van. It's kind of tricky getting the appointments set up. Sometimes if you get an appointment and you call there, the van's taken, and then you have to call back to the doctor and it just keeps going back and forth. Most of the staff are pretty well but they are short staffed so sometimes they have to cut my visit short. My dad told me today that they have hired, through an agency, more people because so many of the staff tested positive for Coronavirus. None of the patients have it but the staff. Even when I did visit, because once my mom was on hospice I wanted to make sure that I was able to hug her one last time, they did let me in and I had to go through this spot, it washes your shoes and then you go through the UV light and you turn around and then you don a plastic gown. When you have to go back in your car, you have to go all the way around the building and then you have to go through this other part to get to the third floor. From talking to my parents, they're not that happy but a lot of it probably has to do with the Coronavirus and the shortage of help. They said the food is awful. They're comparing it to another facility. Fairhaven is a nicer place but the food is awful. The structure looks nice, really clean and everything. It's very expensive so I don't know how to compare it to other places but their prescriptions are very expensive. My mom's is at a thousand a month and my dad's a 500 a month. Before we would use our GoodRx card at the pharmacy in town so it was a lot cheaper. Now it's going to be a hundred thousand a year without the prescriptions for each one, plus everything else. It's all a la carte in there so it's quite expensive but I don't know the prices of other places so I can't compare. To me it's very expensive, I would never want to end up there because all of our savings are going to be gone. It's just sad because they worked so hard and I really wish that they didn't go to a nursing home but that was my dad's choice, instead of having personal care and nurses come to their house. That's his choice, he didn't think he could handle being in the house with my mom when she gets UTIs and different things like that.