My mother stayed at this facility from April 1 to June 3rd 2021 for physical rehab for 2 broken wrists. So my experience has nothing to do with there long term care. The facility is clean and well maintained, and the desk staff and nurse are all very nice. But the Admin staff is a nightmare regarding communications or just to try and speak to someone to ask questions about why our mother wasn't receiving adequate care. Days would pass before we would even receive a response and this occurred every time. Night staff is cut to a minimum for maximize profit, your loved ones will wait 15-20 min. after the call bell is pushed. I stayed several overnights and it was just due to low staffing for to many residents. This was not a good experience and it did not end well. I cannot recommend this place for any type of rehab.

My mom was a resident in the memory care unit at Valley View for 5 years She received excellent care and we were always able to see her day or night before Covid. Her private room was lovely. The activities staff member, Starr was awesome and during the covid probably her best friend. They also always kept us informed about everything about mom. Our mom passed away on Friday, December 11th.

The nursing staff at this facility do care about the residents, but at this times there are not enough staff to care for the residents properly. This is problem during the night shift, when residents are waiting 20+ minutes after they press the call button. Some nights there is only one staff member to take of 20+ residents and the call lights are unanswered for a long time. Meals are nutritious and tasty, but since moving into the new building, the kitchen is on a separate floor and they can only send a few plates at time via the elevator. Some residents are asleep when their meals arrive because the food arrives a half hour after the meal start time. While the nursing staff cares about the residents needs, the Executive Director and Business are corporate-minded and are more interested in dollars than resident needs. When the staff misplaces or breaks resident's property, like eyeglasses or hearing aids, management basically says "tough luck, not our problem".

The staff at Valley View Village was very helpful. The rooms were very nice and clean but a little pricey. The dining room was fine, and the rooms and the knowledge of the staff impressed me. The place was secured.

The facility itself is nicely set-up it has both independent and assisted living options. As my mother-in-law is not as old as many who are either retiring or are going to these types of facilities, not having a traditional, "old folks home" vibe was important. The facilities are nice and the amenities are in line with much of what you would expect. Among the list of things that made us genuinely want to visit was the fact that they have a program for chronic pain care. My mother-in-law has had a back problem for years, and had some issues with pain medications, and is now in search of other methods of dealing with her back pain. The other major reason we wanted to visit was because of the Christian atmosphere it promotes. Overall, we enjoyed our tour and were pleased by everything we saw. While not extravagant, the facility and amenities were in line with what you would really expect and need. The biggest seller is not the facility, but that the residents seem and act happy. It is rare to go to facilities such as this and have such a wellspring of positivity. While we are still in the decision-making process for my mother-in-law, as she recently decided against a facility closer to where she lives. Valley View Village is currently on a very short list.

A couple years ago, I visited a nursing home that my mother worked at. The exterior was very nice. There were nice gardens and benches that the residents could sit at on warm summer days. When I walked through the front doors, there was a nice sitting area with flowers arranged on numerous tables. The building was neat and decorated very beautifully. My mother took me on a tour of the living quarters. I was very disappointed after seeing the rooms that the elderly people slept in. They were very dull and crowded. There were two beds in one room and the beds were twin size. The rooms seemed outdated compared to the rather modern dining area and game rooms. The nursing home had different events throughout the week such as bingo, card games, and karaoke. I was able to attend lunch. I helped my mother bring some of the elderly people to the dining area. There were about ten tables. Each table sat about four people. The meals did not look very tasty to me. I chose not to eat. The staff was very friendly and they really seemed to care for the residents. Everyone had a smile on his or her face. I would say the positive definitely outweighed the negative.