We like Grand Haven. The person who gave the tour was very nice and friendly. She had a folder already that she could give us with information, and she was still able to take us on a tour. I didn't know that that would happen because we were in the area, so we called them on the phone to see if they could give us a folder or let us come in, and they were like, "You can come in and we'll give you a tour," so I was surprised that with COVID and everything, they were very accommodating. The staff showed us a couple of one-bedroom units, one that was furnished, and one that wasn't, they were very nice, and clean, and we were pleasantly pleased with how much space there was. We also saw the dining area. It is not being used because of COVID right now, but the meals are being delivered to the rooms. I also like that it's one level, so it seems kinda a little bit more friendly and homey. Activity wasn't at the top of my list to look for, but I know they have a regular activity area where they can do different things, games, movie nights, and things like. The staff was very nice, very friendly, and helpful, and when we walked through the first time, the place was nice and seemed clean, too.

Grand Haven was large and open. The room was big, so Mom could put in her own belongings. She would have her own bathroom, and she could bring in her own bed. The place was very good. They always have activities going on like trips. They would have 3 meals plus snacks. They can have ice cream any time they want, and they can also have any kind of food if they're hungry at any time. It was very good talking with the people there. They were very upbeat and all were saying "hi" to Mom. The residents can also help grow the garden and grow their own vegetables.

The rooms at Grand Haven were excellent. The staff were great. There were less men. I previewed the memory care unit, and they were just eating at a table, so I was not so impressed with the memory care unit. But other than that, it was 5-star. I would like to see a little more interaction on the memory care unit than what I saw, but I guess it was just the timing of my visit.

My mom moved into Grand Haven. We chose it because my mother-in-law is also there, and it works for my mom. They have music at the hall. She has three meals a day. They have transportation to doctors and different places. They have mystery trips. They help bathe her, and they have nurses on duty around the clock. They clean her room and wash her car. I think the food is very good. She doesn't have any complaints.