Rehab wing is barely adequate. They DIDN’T really rehab our relative and they ended up becoming a long term resident. Because of COVID we couldn’t find another place. Facilities are old and marginally maintained. Some staff are wonderful, some are just collecting a paycheck. The food is more miss than hit! Many families provide extra food for residents to keep in their rooms when the food is inedible. Laundry tends to lose their clothing (which is clearly labeled) and someone else’s ends up in their room. The activities dept staff are very nice and try to keep residents engaged in anything to lighten the mood of being in a nursing home. Choices for this level of care are limited. So families have to be very observant and advocate for their loved ones. Most staff are NOT vaccinated so they have had to quarantine occasionally as staff test positive. Families can only see their loved ones through the window or FaceTime. Then they test all residents every 3 days. It’s uncomfortable and frightening for the residents but as I said…there’s no place else to go.

So far the service is adequate at Life Care. They seem to know what’s going on and they’re attentive to her needs. They are at this point pureeing her food, and, in fact, I need to have a talk with them, but she seems to be eating and she doesn’t have a problem with it. The facility is very clean, a little bit more homey, one-on-one, and for me right now I want her to have a specialized care but not a hospital-like feel. I don’t want to say anything negative because they are a center that specializes in more intense care than where she was at a senior living facility, and that’s different because it’s a little bit more homey and one-on-one. I’m a little biased, but I don’t think anything's wrong with the facility. It’s just that I’m looking for something different for her.

The facility was very nice and clean. It had a nice dining room and offered decent food options. The residents seemed well cared for and my grandmother was treated well by the staff. The main issue I had with this facility is that my grandmother had a roommate that watched T.V. at top volume. The T.V. was on all hours of the day and night. The roommate was never told to turn the T.V. down by any of the staff. We complained to the nurses about the T.V. and the roommate would turn it down, but that would only last while we were visiting. Once we left the T.V. went right back to maximum volume and the staff did not ask her to turn it down. We had a meeting with management regarding the issue and was told they had no place to move my grandmother. I was disapointed that this situation was not resolved and my grandmother had to spend her last months bedridden listening to a television blasting all day and night without anyone coming to her aid.