My father was in the hospital and needing placement into a facility asap. Even though this facility had openings and wasn't shut down due to COVID, I could not get Christy the admissions coordinator to ever return my calls. All of the necessary documentation was in place and payment was going to be private instead of relying on medicare or the VA. I don't know what it takes to get into this facility, whether you have to have inside connections or they are not veteran friendly. With this facilities lack of customer service, I guess it was best we found another place for my father because if they ignore a simple thing as returning calls, what else would they neglect?

My mom is at Lake Crossing and the place is wonderful. The staff is extremely friendly and helpful. Everything is taken care of immediately. Their rooms are very nice. It's like a hospital room with two people in it. It's a nice facility.