We're thinking of going with Arbor Terrace Hamilton Mill for my dad. First of all, the sales manager who toured us was extremely hospitable, very knowledgeable, and she can answer every single question I asked her. The staff greeted everyone. As soon as you walked by, they knew her and everyone was happy to see her and greeted her. And she introduced us to the staff, so it was a very nice rapport. The physical place itself is very, very nice, very bright and airy, and very clean. It's not run down at all. The staff is active, they all look like they're there doing their jobs, but also interacting with the residents. They don't just walk by them. While we were there, we saw the residents get ready for an activity and they were well kept and they seemed happy. We heard one of the activities directors playing the piano and getting ready for an activity, which was just very nice. They are 100 percent vaccinated, both staff and assisted living, which was huge to me. None of the other places could tell me that they had 100 percent compliance with vaccines. The dining room was open and airy, very nice and they had a very nice outdoor courtyard. It was very, very nice. There's a library with computer access for the residents to use, different areas, a movie room, and they had a salon. The room is smaller, but it still looks worth it for the feel. I didn't have to ask for anything; they gave me copies of the menu and the activities, while in the other places I visited, I had to ask. I saw their schedule of activities, which was good. My brother and I like to shop, and the bus is on the schedule for once or twice a week, and it goes to Kohl's, Publix, and Wal-Mart. So that's a good selection of shopping for him and that's a nice outlet for him, for sure. They just offered so much more for the same price, pretty much everyone has the same price. They don't have a big turnover of their staff and their staff is loyal, which is big. A lot of the places I'd ask about the staff turnover, and they were like, "You know, we're still trying to get staff." It has a different feel. I didn't taste the meal there, but their options were fantastic. Aside from having two specials for each meal, they have the side and there are always like 10 things that are always on the menu. And they don't use any canned products; they make things from scratch, which was fantastic.

My aunt moved into Arbor Terrace Hamilton Mill. We chose it because they had a great special, and it is very close to my house. They are very helpful, well-staffed, and I like everything about it. It is a perfect choice for us. Everything has been great so far. It is hard because I can't get in there because of Covid, but I can still drop stuff off and she still communicates with me every day. So far, the staff has been great, and the food is more than enough and plentiful. We really have no issues. She is in a studio, which is a little small, but it was what we could afford, so that is where she had to go into. Pricewise, it was the best price also. The deal that we got was good for the size. The layout is small, but adequate. They have activities, but because of Covid, they are not doing that much. I have not eaten there, but she likes the food.

I chose Arbor Terrace Hamilton Mill for my parents because of everything, and because of the people. In the meetings we had beforehand we got a real sense of care there that gave us peace of mind. It wasn't a one-size type of thing; they seemed to have the right situation for what my parents needed. So it just felt like the right place. The staff is top-notch, very caring, and they find the time to talk to you and customize your care. That's something we really appreciate.

We toured the assisted living level of Arbor Terrace Hamilton Mill. It was very nice and was conveniently located. The person who accommodated us wasn't expecting us when we got there, even though an appointment was made. They were nice and spent time with us answering our questions. They were supposed to get back with us but we've never heard from them. We saw the dining area, dementia area, regular apartments, facilities, and exercise area. People would come in and do things like crafts with the residents. They also had a separate little café type area where people can congregate and have meals.

Arbor Terrace was huge, beautiful, they have different levels of care. It looked like a hotel. They were building more independent units. They have a restaurant, wellness program, and a place she can get her hair done. It was gorgeous.

Arbor Terrace at Hamilton Mill is a wonderful community. It has an upscale look and it has a very new atmosphere. The people are welcoming and friendly, not just the staff, but the residents as well. The food is delicious. They have a very nice physical therapy area. The salon is beautiful and pristine and the entire place is clean.

What we liked about Arbor Terrace at Hamilton Mill was they had three stages of living and three meals a day. There’s a doctor on call and another doctor across the parking lot who does a lot of work for them, so it’s very convenient. They had beautiful landscaped grounds and a section that was completely fenced in for the Alzheimer’s and memory care patients. They had another area for the assisted living people. They had a very nice dining area and a bistro area where people could read newspapers and have a little cup of coffee, fruit juice, or fruit snacks which was quite nice. This was a two-story facility with an elevator which could work for us, except we would prefer that our parents be on a first-floor level since my father-in-law sometimes wanders from the room.

Arbor Terrace at Hamilton Mill was beautiful and brand new. If my father was more physically active, it would've been great because they had a pool, putting greens, walking trails and bicycle trails. I would like to live there. The apartments were really small. The studio apartment was really just one room for $4,500 a month. It was way out of our price range.

Arbor Terrace at Hamilton Mill was very clean, very nice, and well kept up. The staff has been great. The lady I talked to was very helpful. They had a studio, which was a bedroom and a living room, but just 310 square feet -- too small and too much money.