My 91 year old mother was there for about 2 weeks. During that time NO ONE ever contacted us about her condition or their recommendation. Today, they put her on a bus and sent her home! No calls to let us know!!!!!!!! They have nothing to say!!!!!!!!!!!

My sister is at ManorCare Health Services-West Palm Beach. She was under fourteen-day quarantine when she first went in, and then she was transferred to a hospital right at the end of that quarantine. Now they have told us that she has to go into fourteen-day quarantine again. I have not set foot in the facility ever since, but I know that it's been difficult to get information from them about how she's doing, what her condition is, and that sort of thing. It's kind of hit and miss with the staff. Sometimes they're helpful, and sometimes nobody picks up the phone. It gets frustrating because we're trying to get information about how she's doing and how she's progressing. I have not been impressed with the dealings I've had with them. As far as food, she's not been eating much either, and that's been one of the problems I've had with them: they're not making sure that she's eating. There are a whole lot of things going on there, but I do know that in the time that she was there, she was not eating, and when she got to the hospital, they had to put her on an IV just to get some nutrition back in her body.