My husband stayed at Conway Lakes Health & Rehabilitation Center for three-and-a-half weeks. The grounds were nice. It was clean, but his room was dreary and was not well-lit. He had a roommate, and that nice, homey feeling was not there. Most of the staff was pretty good. He got his therapy and he got his meals, but there was not a lot of interaction with the staff. He just spent too much time in his room. He was kind of depressed there, and he went to an activity I think once, and it just wasn't his thing. He was never in any place but in his room. All of his meals were in his room. They brought everything and he didn't care for it. He understands the blandness because they're preparing for so many people with so many different diets. They had him on a mechanical diet and he didn't need to be, and I kept telling them and they said, "No, no, we know what we're doing." I'd bring him food and they'd see him eat the food that I brought him, and he had no problems with it. He didn't like that mashed-up stuff they gave him all the time. I think that he could have been taken out of bed more often, even if it was just to sit in the wheelchair in his room. Being stuck in that bed 24/7 was not good. When I could get out there, I would make them come and have them transfer him, and then I would take him outside to the gazebo just to get him a change of scenery. Even though his bed was by the window, not much light came in. To me, it was a dreary place.

Run, don't walk from this place! This is one of the sorriest examples of "care" I have ever had the misfortune of being a patient of! Upon entry the first thing I smelled was a heavy presence of urine. It didn't get any better than that. the staff are untrained, rude and treat patients poorly. Call buttons go unanswered. If you code while you're in there, you're done for.

Words can not express how much I appreciate everything the caregivers and staff did for my mom. When we heard she had the coronavirus, we thought the worst. We did not want her to go to a nursing home because of everything we have heard, but the people at Conway Lakes put us at ease and took amazing care of her. I can not begin to explain how impressed my family was with the compassion and care shown to our mom. She received therapy while on the covid unit and when she was ready to come home, she was doing more than when she went in! If I could rate this place a 10 I would. If any of my friends had to send a family member to a nursing home, I would recommend Conway Lakes!

My mother is in Conway Lakes Health & Rehab. It is a professional place. There is not that many nursing homes in Orlando -- a lot of assisted living, but only three that are actually nursing homes. I think they are OK. She has to share a room with somebody else. They keep it clean. She was in assisted living, and assisted living is cheaper than this place. The place is just very expensive.