Fountains at Mill Cove didn't really show us that much. There was no private room, which was what we were kind of hoping for and it seems like the staff was very, very busy. They had a lot of people to take care of. So, it was a very short tour. It's not a brand-new place, but the girl who toured us was very helpful and friendly.

My mother was at Fountains at Mill Cove rehabilitation center for almost a week. She was dropped off at about 11:00 on Thursday night. My mother is 88 years old and has hardly any memory, and they did not check on her all night. She was not able to get up out of bed and she's extremely diabetic. Until Monday afternoon, she was not getting anywhere near the amount of insulin and nobody would call the doctor. I called there Friday night and the only person that answered the phone was a nurse that was from an agency. The nurse couldn't find a supervisor and my mother's blood sugar was 405. Normal is 100, and 405 is extremely dangerous. I could not get anybody on the phone. I near called EMS and the police. I got there the next day and showed them my mother's sugar log because she has a NovoLog patch. Before she went there, it was in green zone most of the time, sometimes it was in yellow, but never, ever red. It was always red at the Fountains until Tuesday. Her diet was not low carb as a diabetic should be. I took a picture of it the last night she was there. It was a broccoli, cheese and rice casserole, and it's way too many carbs. Then, they gave her a sandwich, which was a regular white bread. One night, they were supposed to give her diet pudding, but they gave her pancakes with whipped cream. You cannot control blood sugar on that diet. The doctor never saw her. I asked the nurses when he came, they said, "We don't know." He doesn't come every day. He might come twice a week and at any time. It could be 2:00 in the morning. Physical therapy started on Monday. They saw her for 20 or 30 minutes once a day, Monday, Tuesday and Wednesday, that's it. It was horrible. I have pictures, I have a log, and I have proof. I told one nurse that, "If it gets up high tonight and you're not going to help me, I'm calling EMS." It took until Monday to get somebody to call (with an urgent request) to get her insulin order changed. The rest of them didn't do anything. The food was not bad. It's just what they were giving her was horrible due to her medical condition. The facility was old (and I don't mind old), but it was clean. They don't do anything with the people on the rehab side. They throw them in a bed and check on them when they have to. My mother was in danger at 405 blood sugar level and you can't get a hold of anybody to get her insulin. Quite honestly, had I been able to get a hold of a nurse, she would not be able to give her more insulin because she would have to call the doctor. I called the doctor and I called the director of nursing, but they never called me back.