HarborChase of Mandarin
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- 12350 San Jose Blvd., Jacksonville, FL 32223
- (904) 584-9825
- 4.2 ( 3 reviews )
- Assisted Living, Independent Living, and Memory Care
Related Costs
Description
About This Community
From our tranquil and relaxing atmosphere to our luxurious apartments with modern amenities—HarborChase of Mandarin provides helpful and convenient services that make life easier and more enjoyable. Residents can enjoy a cafè latte just the way they like it, in our bistro or let our chefs delight and surprise them with fresh and seasonal cuisine in one of our elegant dining venues. We’ll take care of everything while residents relax and socialize with new friends. Our compassionate and dedicated care partners are available to lend a discreet helping hand at a moment’s notice, 24 hours a day. We strive to make a difference in the lives of our residents by providing respectful and nurturing care that truly transcends the expected.
Reviews
4.2
( 3 Reviews )
Tracy Da
March 11, 2021
My father moved in December 2020 during the pandemic. Even though he is on the Independent side of the facility, he frequently has staff members checking up on him and his well being. The staff has been very cautious with their residents and following Covid procedures. I feel their requirements for caregivers fair and expected for the safety of their residents and their families. The facility is beautiful and resort like, not hospital like. My father raves about the meals and the overly friendly staff.
whitjudy
Do not consider moving a family member into this community...especially during the pandemic. I moved my Mom into the community in May and into a larger apartment in June. They allow 1 person from the family to move in during 1 day. The movers arrived in the afternoon and this left me 3 hours to unpack her belongings. Regrettably, more than half of her personal belongings were left unpacked. Despite repeated requests on coming in to unpack, 3 months later, no response. For instance, I sent a note (called...but went to VM) when my Mom woke up with symptoms that could have been attributed to Covid. I received no response from the Executive Director. I reached out to the facility NP that serves her community and she stopped by to check on my Mom. The community genuinely seems concerned about the spread of the pandemic which I appreciate. However, when I moved her out, I observed 1 staff member, 3 private duty aides/home health aides and 2 contractors without masks during a very limited time in the community. I would never recommend this community to anyone. The Executive Director fails to respond to communications. There are many more instances of individuals not responding, communicating except for when it comes to making a sale. I frequently heard about the many staffing shortages as an excuse for follow-up. BTW...there are many incredibly nice employees there who are absolutely lovely and do their best to help.
Leadership at the community also fails to respond to issues and concerns in a timely manner OR at all. There are many lovely employees that work at the community.
Michael
October 29, 2018
HarborChase of Mandarin is beautiful and highly recommended to anybody. My mom moved in August and is staying in independent living. The staff and services are excellent. My mom enjoys bingo, cards, and exercise classes. It's absolutely wonderful, clean, and impressive. It's like a classy cruise ship. The food is wonderful and she doesn't like what they're having on the menu, they'll cook whatever she wants. They have a chef right on staff. The price is a little bit more but you get a lot more.
