I toured Brookdale Lake Orienta. It was my favorite one. Their rooms are very spacious. They have apartments with stoves, and they all have sinks. They have lots of activities. They have a nice pool. The hallways to the actual rooms are nice. The biggest pluses were the stoves and the sinks for my parents because they still like to cook. They have both assisted and independent living. They have an outdoor patio, and it was nice. The staff was nice.

I'm independent and my husband is in assisted living at Brookdale Lake Orienta. We have been locked down and imprisoned for months on end. We can't go to the groceries, we can't go to church, we can't go anywhere. They are allowing some visitors now, but for the residents, it's pitiful. They keep saying they have trouble getting deliveries, but I don't think the pandemic has anything to do with the quality of the food and the choices. Everything has just gone downhill horribly since I moved in. They're terribly understaffed. People have to wait and wait when they call for help. I'm not the only one that's experienced it, but many, many people have that problem. They don't have enough people to take care of the residents here. It's amazing how long you have to wait to get any help when you call, when you press the button for help, or if you need assistance getting back to your room if you're in a wheelchair. The ones that come and help my husband with shower assistance and so forth are fine. I have nothing wrong about them. At first, they didn't show up for many times, but lately they've been very dependable. The food has gotten pitiful and you pay quite a bit of money. I think you pay $850 for the second person that lives in the unit and that's to cover their food. We used to have a lot of choices and it used to be really nice, but now it's half of what it used to be. They have pretty much nothing. On the weekends they try to come out with a movie, but they don't tell you what the movie is, and they only have room for seven or eight people, and it's not organized. They used to post times for exercise and bingo. If it's taking place, I don't know where and when. We used to have people come in, a singer or a guitar player come in, and I don't see why that couldn't be with the residents wearing their masks and social distancing. They provide nothing anymore. I have nothing bad to say about our unit. It's very nice and large, and we get cleaning once a week. The staff is decent, but they don't have enough staff. You have to wait 45 minutes to an hour to get help, and that's extreme to me.

Terrible experience. Family member’s needs changed and got no communication about additional services available. Had to hire people to sit with him until we could get him moved and they charged me for a full month even though they weren’t providing adequate services. He fell twice and broke his nose, kept leaving through unlocked doors at night and still no offer of additional help. All I got was calls telling me what happened after the fact.

Brookdale Lake Orienta was nice. It was a newer facility and cleaner looking in appearance. The staff answered all our questions, and gave a comprehensive view of everything. The dining area looked good. We did not get to see a room, they were all occupied, and they did not have a model. They had a library, a recreation room, with pool table, and card playing tables.

Horizon Bay was very good, and this was what I like best too. They allow my dog, and my dog is a golden retriever, which is a big dog. Horizon used linen table cloths and napkins in their dining room. They had card games and a library, entertainment came in, they take care of your room once a week, and if I wanted to do more, I could so some myself. They have a 3hr limit for each meal so that you had three hours that you could go and have breakfast, lunch, or dinner.

Horizon Bay is the best facility around, and we moved in last March. It’s an older building and very well built. The staff is exceptional and very helpful. They’re trying every way they can to make our transition a pleasant one, and I can’t say enough good things about them .We got a two-bedroom apartment. They have ballroom dancing, movies, bridge for card playing, they have a beauty parlor and a barber shop. They have very good food.

Horizon Bay was nicely managed. It seemed to be very neat, clean and well run. The staff was very friendly. The room layout wasn't what my dad wanted. They had a smaller room and as you walked in, the kitchen was on one wall and no divider between it. It was the kitchen and family room, too.