We toured AdventHealth Care Center Waterman. It's great. It's clean. They're very courteous. The only thing I can say negatively about them is that there were no residents in the common rooms or the cafeteria. We didn't see a single resident. I would like to see what kind of residents are here and we weren't allowed to, and I didn't like that. We weren't allowed to see a room, and we only saw it from the hall. The facilities looked very clean, and they have a kitchen that is designed for therapy. The kitchens were lowered to the ground for people in wheelchairs to learn how to cook and how to do the dishes. That we liked. The staff who helped us during the tour was great. But there were no residents that we could talk to. It was almost like the place was deserted. There's a patio outside. If you have guests or whatever, you can go outside. It's basically on a lake. The facility is fenced-in. There is a place where they can sit outside and look at the birds, the bees, the flowers, and the trees.

My mother was at AdventHealth Care Center Waterman. It's a skilled nursing and rehab, and that's what the doctor suggested that my mother go to. It's a fabulous place. I cannot say enough good things about it. It was fantastic in every way. The ladies working in admissions were professional, helpful, caring, and just delightful. The nursing staff was very attentive and very empathetic toward my mother. The facility is beautiful and clean. If I had to say anything at all in a critical way, the food is not great. We brought her snacks and things, but I would give it a very high rating. The staff were professional, very helpful, caring and knowledgeable. They were gentle with my mother (who had suffered from a head injury), and she was in a very delicate condition. There were plenty of staff members, so everything was really terrific. The facility is very clean and modern. It's new. It's just two years old, but it is open, airy, and very pleasant with soothing color tones and artwork. There were activities going on all the time in the facility. My mother elected not to participate; she did not want to be there. She was ill and just did not want to be anywhere but home. They would bring her a newsletter and a calendar. There was a full activities calendar. At one point, I asked for some soft music to be played in her room. They immediately brought me a CD player with some nice music selections, so they were very responsive.