My parents have moved to American House Coconut Point. The bad news is, the overnight staffing is severely short. They're mostly temporary people who don't know the routine, who don't know the residents, and who don't know the facility. So the response time is way too slow. For my family, that's critical. The call system is inadequate. For example, my parents rang the bell for some help, which they did during the middle of the night, and we were told that all the staff had pagers, but the nighttime staff did not have any pagers. They've had to check an iPad to see if they've been called, they didn't even know that my parents had called for help. So the nighttime was a mess, very poor, and we're addressing that with management. They said that they're working on it, but when we moved my parents in yesterday, they gave us a wonderful orientation, said that everybody had a pager and they'd know immediately if my parents needed assistance or had questions. And then today, after an abysmal night, they said that that "That system isn't up and running yet, and we're still working on the technology, and a lot of the staff at night on your parents' floor is temporary help so we haven't gone over it with them. That's not acceptable. When you're accepting fragile people, people who need help, people who are paying thousands and thousands of dollars, it's not safe and not acceptable. The positive point is, the food is delicious. The chef is excellent, very accommodating, and takes care of my parents' dietary restrictions. The facility itself is beautiful and the neighbors there are very, very nice. There was a cockroach that ran right across the bedroom floor when they moved in yesterday, which was a terrible way to be welcomed. In Florida there are bugs around, however, that unit has just been freshly painted, carpeted and deep cleaned, and that should have been addressed. We are staying very, very close. Last night, when my mother hits the call bell, she then called her grandson. He got dressed, drove eight miles, got in through security, rang the bell, and was up to the room, but no one had responded yet. It shouldn't take more time for the staff to respond in-house, than it does for my son to get there from being in another location. But aside from the nighttime coverage, my parents are happy to be in a well-lit, well-appointed, beautiful place. They enjoy the neighbors, they're happy socializing, they're happy with the meals, and with the laundry facilities. Staffing is an issue with many places, but they were not upfront with us about that last night. It's different during the day and night.

My sister moved into American House Coconut Point. It was the closest. It's about 4 minutes away from me. I can go visit her every day. The staff members are very nice. Everybody has been very helpful, polite, and accommodating. There didn't seem to be a huge selection of food, but everything looked good. It took a really long time to be served, and that was the worst thing about it. The cost is expensive.

I visited American House in Estero, and I think that place looked absolutely amazing. I think for someone who is not at a high level of care needs at this point, that would be a great place to go, somebody who needs a little assistance and is really just looking for more of an assisted living community. My mom really needs a lot of more care than that. When I looked at it, I just thought my mom will never even begin to use a tenth of what's in the facility. Four years ago it would have been fabulous for her. So, I think it would really depend on the level of where your loved one is at. The facility has everything you could possibly want, but I didn't know if they could handle the sort of medical support or the activities of daily living support that my mom would personally need; I wasn't sure about that. I really liked the sales guy there, he was really nice, his name is Ron. He did everything he could possibly do, and he spent time with me. I think that if somebody's looking to move into assisted living, and they're at the stage where they would appreciate different activities, I think this place would be worth checking out. If somebody's at the point where they're needing a super high level of care, I would look for a different type of facility ... if that's where you're at. They have everything you could possibly want if you're at the right stage of life for it. It's like living in a country club, it's right near big shopping centers too, you could literally walk out the door and go shopping if you wanted to.

I went to American House Coconut Point, and I liked that it was clean and beautiful. It was new, it looked pretty, and it was nice. Ron was a very nice guy. He sat down with me and gave me a personal tour. They had a salon, a bakery, a library, and a pool. It just felt comfortable there, and they were accommodating.

My husband is at American House Coconut Point, and it's a very attractive community. They provide good care, lots of opportunities for the residents, and the place seems to be run well. There are a lot of activities to do, like there is a really nice pool, and the PT can take you in the pool. There is also occupational and speech therapy, and a lot of downstairs group activities. There are always four or five things going on in the morning, and the same in the afternoon. People just do what they want to do. Right now, we're still on a little bit of a limited basis, but that should be opening back up again, because everybody just got their shots. It has lots of opportunities for playing, too, like they have a pool table, Wii Bowling, and different fun activities, like bridge and chess. There are a lot more men there than the other places, where there are more women. The guys over there seemed to be getting along well enough, and I think that can be somewhat of a good setup for my husband. The staff gets on things the minute you let them know your problem. I still have a couple of things I'm working out, but it's a good place. Most of their staff is efficient, caring, and they want to make sure that things go right. Ninety-eight percent of the staff is great, but there are a couple of folks I'm not sure about yet. The food is not fantastic, but it's good. We still don't have a dining room opened back up, but I'm hoping that will be open next week, so it will be a lot nicer and a lot more social. Overall, it's a wonderful facility.