Cypress Village
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- 4600 Middleton Park Circle East, Jacksonville, FL 32224
- (904) 507-4962
- 4.4 ( 2 reviews )
- Assisted Living, Independent Living, Nursing Homes, Continuing Care Communities, and Memory Care
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Description
About This Community
Cypress Village retirement community in Jacksonville, FL offers carefree lakefront living at its best with a wide variety of beautifully appointed residential options, a wealth of exceptional services and amenities, and a full calendar of fun, engaging activities—all just minutes from Florida’s Intracoastal Waterway and the beautiful sands of The Area Beaches!
Reviews
4.4
( 2 Reviews )
Jon Evans
March 18, 2021
My grandmother has lived at Cypress Village for many years, she lived in their assisted-living until it was time to transfer her to their memory care and they made the transition as easy as possible. The memory care is very clean and the staff is great! My grandmother has made several new friends and they keep them very busy and stimulated and my grandmother is very happy there. We could not be happier with our experience at Cypress Village.
SWG
March 17, 2021
My parents moved there together Feb 2020 before Covid broke out. Upon moving in, we selected the laregest one bedroom since it was two of them. It was clean, repainted, etc. Upon arriving, there was no welcome committee or review of medications or comfort with the adjustment my parents were going to have to make. I had to request the head director to finally meet with me after waiting all day. I waited in my parents room 8 hours and not one care giver came in to say hello or check on them.
Also be aware that when they said you can press a button and a staffer will come to the room, the buttons are located at the entrance so if your parent has difficulty walking the button is unaccessible. Upon moving in, this was apparent and the facility said this is how it works so my parents would have to get up. The button "call request" is not accessible for memory care patients and needs to be updated.
Fast forward, I maintained a private caregiver since it was apparent they are understaffed. There is typically one LCN on the floor for 12 patiient's in memory care. I Even the head director said it was difficult to get back up when LCN's call in sick. The weekends were very understaffed.
The phone system to call in the the nurses floor is antiquated. It is not checked daily and constantly goes into VM because the person at the desk has to help out since staffing is minimal. I mentioned this to the Head Director and he is aware of the problem and trying to get it upgraded.-Worth finding out if happens.
As for Covid Protocol, the patients were moved to another part of the building and there is no communication between the patients and the relatives because they don't have phones in the rooms and there is no nursing station that can take calls. I had to depend on the director to call me every three days with a face time call. Also the patients get no exercise and my father sat for hours on end not moving during Covid. When I mean exercise simple walking 20 feet to encourage stimulation. You can not depend on the LCN to do the extra. Not sure their protocols have changed but certainly you need to ask questions.
